Firmware M Series 5.04.020_241106 Released - Issues/Avoid

[Decibel]

NVR V5 for me it's been V5.03.020 build 240904

Unavailable in all sites

 

[Paesano]

Unavailable in all sites

I have them saved so I uploaded it to dropbox for you. I downloaded it from Hikvision USA originally. Since the file name and everything matches exactly, the FW should be identical. Dropbox

Here are the release notes for it:
https://assets.hikvision.com/prd/public/all/files/202410/releasenote\K21B1_V5.03.020_build240904_ReleaseNotes.pdf

Edit:
Since you are installing a new NVR I would factory default it after downgrading.

 

[Decibel]

Thank you.
Just installed.
Tomorrow I'll report about advanced events issue.

 

[Decibel]

Tomorrow I'll report about advanced events issue.

Unfortunately no fix.
I check VCA option in my devices.
They not have but I'm sure that smart events worked with same devices in the two previous NVRs that I own.

 

[JB1970]

Unfortunately no fix.
I check VCA option in my devices.
They not have but I'm sure that smart events worked with same devices in the two previous NVRs that I own.

@Decibel - Smart events definitely work on that version. You need to turn on the option to save the VCA data. This can be done on the connected monitor or using the web browser - whichever you prefer:

Connected Montor (Local UI) - Storage Management > Advanced Settings and turn ON 'Save Camera VCA Data' which is off by default.

Web Browser - Configuration > Storage Management > Advanced Configuration > 'Save Smart Analysis Data of Camera'

As this post relates to 5.04.020 issues, if you still have a problem please start another new post.

 

[Decibel]

As this post relates to 5.04.020 issues, if you still have a problem please start another new post.

Thank you.
The new post here.

 

[JB1970]

I've reported everything to Hikvision support but won't hold my breath for a response or fix...

I've downgraded to the previous version and now have to setup from scratch - joy :-(

Event markers are working again for new footage since downgrade on both local UI and Hik-Connect.

I had a response earlier today from Hikvision Support requesting photos of the issues, full build version and serial number of my NVR which I've provided.

 

[Paesano]

I just found these release notes on the USA site under an M series NVR and now they no longer show.

The URL still works though: https://assets.hikvision.com/prd/pu..._K22B1_V5.04.020_build241106_ReleaseNotes.pdf

 

[Paesano]

I just found these release notes on the USA site under an M series NVR and now they no longer show.

The URL still works though: https://assets.hikvision.com/prd/public/all/files/202411/releasenote\K21B1_K22B1_V5.04.020_build241106_ReleaseNotes.pdf

They're showing up again currently for this NVR DS-9664NI-M8

 

[johnfitzy]

- Prompt to enter region, timezone and daylight savings at first login

US doorbell fans are wondering if Hik is consolidating firmware... I'm running this:

 

[Paesano]

I wonder if feature 7 in the release notes have anything to do with human/vehicle markers not showing up in Hik-Connect playback for recordings after the FW update?

 

[Paesano]

I wonder if feature 7 in the release notes have anything to do with human/vehicle markers not showing up in Hik-Connect playback for recordings after the FW update?

Nvm. Maybe that just changes the steam path for Hikvision RTSP.

 

[johnfitzy]

RTSP is the least common denominator... loved by all

 

[JB1970]

I had a response earlier today from Hikvision Support requesting photos of the issues, full build version and serial number of my NVR which I've provided.

...and in typical Hikvision style I've just had an e mail this morning to say the support case has been closed without resolution or explanation.

edit: Just called them; they've generated a new case number for some reason (without informing me of that number - helpful) and are looking into the issues

 

[alfaclvi]

...the support case has been closed without resolution or explanation

I think this is called ignorance. No response is usually a kind of response which is very uncomfortable for customers since they understand that the company does not care. I think this happens the last 3 or 4 years, especially for End Users, that could also be installers. I was receiving responses and solutions back in 2019

 

[JB1970]

I think this is called ignorance. No response is usually a kind of response which is very uncomfortable for customers since they understand that the company does not care. I think this happens the last 3 or 4 years, especially for End Users, that could also be installers. I was receiving responses and solutions back in 2019

As said it’s been given a new reference number so not ignored. A support engineer has just called me to go through some of the issues. 2 of them he’s able to replicate and the other 2 are being looked into with further information provided.

 

[JB1970]

As said it’s been given a new reference number so not ignored. A support engineer has just called me to go through some of the issues. 2 of them he’s able to replicate and the other 2 are being looked into with further information provided.

An update...

and another today....

Hi John



For the filtering on the HC app and Local monitor we have replicated this issue and passed the information to our HQ team.

However, the missing timeline, we weren't able to replicate in-house. However, we have passed this back to our HQ team to test also.




--

Many Thanks

 

[rickwookie]

Viewing the streams is fine. It was a little confusing for me as I don't use ONVIF and haven't used that app before. It loads as a single channel (the NVR) displaying the last camera (camera 9). When clicking the three dot menu I just see a badly ordered list of 18 streams (9 main/9 sub) that are ordered by resolution rather than NVR channel. I can select any one though and stream it.

Edit: I forgot to answer your other question. I just downgraded to the previous version - 5.03.010_240606

Just downgraded to 5.03.010_240606. Everything defaulted (NVR had to be activated in SADP Tool again), except IP settings. Same ONVIF bug still persists for me. Can access the the stream one time, then if I switch streams or exit app and re-enter... can't authenticate until an NVR reboot. It's driving me nuts now. Also, I notice that if I can only see h264 streams, and that definitely didn't use to be a thing. I'm sure I had my streams set to h265 before and IPCams could view them fine, whereas now if I set them all to h265 it doesn't even "find" any stream to play.

 

[JB1970]

Same ONVIF bug still persists for me. Can access the the stream one time, then if I switch streams or exit app and re-enter... can't authenticate until an NVR reboot. It's driving me nuts now

I can switch streams, fully exit app (iOS) and it's still working.

Also, I notice that if I can only see h264 streams, and that definitely didn't use to be a thing.

I only use H264 for both main and sub stream.

 

[4matt]

The Hik-Connect Human/Vehicle markers are only missing for Channel 1 in my case since the upgrade. Two separate NVRs, both DS7732NI-M4. As noted by another, recorded footage prior to the upgrade has the markers.