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Hello Phil,
Your serial number pattern seems to follow the same convention as our Western Region market devices (not Chinese Region), so I guess you'd be OK using downloads from the European Portal, BUT I have no way to verify this, so you'd be best to seek advice from your supplier.
Yes, it is best to check the portal, we quite often see people believing they are on the latest (because the camera/NVR/App says they are, when in fact newer firmware is available at the portal.
NB [to All] it is important to update to the latest available firmware for your devices; HikVision have implemented solutions/preventions to hacks - you need these latest versions to be as secure as possible.
Your serial number pattern seems to follow the same convention as our Western Region market devices (not Chinese Region), so I guess you'd be OK using downloads from the European Portal, BUT I have no way to verify this, so you'd be best to seek advice from your supplier.
Yes, it is best to check the portal, we quite often see people believing they are on the latest (because the camera/NVR/App says they are, when in fact newer firmware is available at the portal.
NB [to All] it is important to update to the latest available firmware for your devices; HikVision have implemented solutions/preventions to hacks - you need these latest versions to be as secure as possible.