Green screen preview error?

[alfaclvi]

Is this iOS or Windows?
If Windows, did you install the latest plugins LocalSettingsComponents v1.1.0.105 and Webplugins v4.0.2402.3 ?
Those two plugins must be accepted to run on Windows Startup and must be running in background seen in Task Manager - Processes as LocalServiceComponents.exe(32bit) and WebPluginService.exe(32bit)

 

[Vauxfan]

Windows.
I don't think they are there. How do I get them?

 

[alfaclvi]

Top right on your Configuration screen -> Download Plug-in, about the LocalSettingsComponents v1.1.0.105

I don't remember about Webplugins v4.0.2402.3 but I think it's installed with iVMS4200 when entering Remote Configuration-Basic Settings
and a whatever setting that needs preview.

Or go to:

WebPluginsUserSetup

display.hikvision.com

 

[alfaclvi]

You need to reboot and during Windows startup you will be asked twice for accepting running those two above

 

[Vauxfan]

It's all gone wrong. Looks like it's reset to factory.
Had to do a password reset. Then it's back up but no hik connect now.

 

[alfaclvi]

Disable Hik-Connect, wait a few minutes and then re-enable. Sometimes this solves the issue of no Hik-Connect

 

[Vauxfan]

It's not ticked in the nvr menu now. And when I tick it asks for verification code. Hik connect just shows offline on all cameras.
I'm in the process of updating all the firmware then will take a look at this. See if it dropped it out.

Just uploading 61020 at moment

 

[alfaclvi]

Do you mean tick the camera on Hikconnect app?
In HikConnect app all cameras are offline after a Clear Data or uninstall - reinstall the app and verification code is always necessary to Live view stream.
In NVR GUI (Menu) under Network-Platform Access if Enabled you can see(if eye is pressed) the Verification Code or you can change the Verification Code.

 

[Vauxfan]

 

[Vauxfan]

Is this why I don't have it any more?

 

[Vauxfan]

It's updated now. Will leave the cameras for another day lol.
Where do I find my verification code to enable hik connect? I presume i will need to re install it again?

 

[Vauxfan]

 

[Vauxfan]

 

[alfaclvi]

I suppose that last picture shows that you need to create a new one Verification Code. But you can use the same one you had in the past. In any case you need to add one. Otherwise there won't be live stream. I don't know if there is an option to disable Verification Code on your NVR but I think it's not safe

 

[Vauxfan]

I don't remember ever doing 1? Unless there is a default?

 

[Kyle]

There's not a default, it always makes you set one when you enable Hik-Connect, but it's probably reset
Hopefully, the cameras will come back online once you've set the new verification code and enabled Hik-Connect again.
The app will probably ask you to enter the verification code when you try and view the cameras.
You can disable it again (once it's set and Hik-Connect is showing as online) by unticking the 'stream encryption' box on that platform access page.

 

[Vauxfan]

A massive thank you to all the help as always. Now back up and running again. Almost. Just don't get push notifications when camera triggered. Will be a setting somewhere I'm sure

 

[Kyle]

Make sure you have Notify Surveillance Centre ticked on the Linkage Method page for the event, I'm guessing that turned itself off after one of the updates too.

 

[Vauxfan]

Just 1 last 1. It has a pop up saying wrong encryption key on the setting page for the events. Where do I sort that?

 

[Kyle]

That's a new one for me... Can you send a screenshot of where you're seeing it please?
I guess disabling stream encryption on the platform access page should get rid of that popup anyway.