- Thread starter
- #21
Yea the sound is fully up and active but no sound on the payback
NVR CCTV
- Thread starter Fadburty
- Start date
- Thread starter
- #22
I'm slightly confused what you mean if the camera is horizontal?
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Can you hear sound when you Live view the camera?
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Your camera is horizontal.
Inverted in comparison to the photo that I uploaded, but horizontal/flat under your soffit.
If you test mount it vertically (just so that all of your IR LEDs are in-play and able to get their light out through the dome bubble) you will see a difference in night-time performance.
- Thread starter
- #26
Ah ok. The thing is this camera was always going to be installed horizontally.
I looked at the earlier link you kindly provided. Could the issue be the ring?and where would I find This?
I have attached two pictures of the camera without the cover.......i have also cleaned the cover and camera
Attachments
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Ah, @Dan here has pointed out my error, sorry.
I grabbed a Hikvision flat-dome that was laying around in the office for the last photo that I uploaded. He has pointed-out to me that the latest flat domes e.g. 2555/2563 now use IR LEDs that are no longer within the camera/lens dome bubble.
They have x2 small IR LEDs placed external to the dome bubble, one either side.
The camera cover has diffuser covers for these LEDs.
Whilst this design change probably solves the potential for internal reflection issues, we are concerned that in use-cases such as yours (where you are mounting the camera horizontally under your soffit and wanting all the IR light to project forwards from the building to the scene) it is likely to render the IR LEDs fairly ineffective i.e. the proportion of IR light going to the scene from your mounting position / orientation is likely to be very small. And, in fact, a great deal of the IR IS going to be bouncing back from the wall and other surrounding surfaces - resulting in the poor images you have seen at night.
Unless you are able to mount the camera to the wall or front of the soffit/fascia (and present the infra-red LEDs pointing forwards to the scene), I don't think that camera model is now going to be suitable for your application and mounting position.
I am sorry, this is a product change development, and yours is the first application where the resulting problems have been presented to us.
I think the two IR LEDs now need to face forwards, to the scene, and effectively the lens needs to be looking through pretty much the crown of the dome bubble.
Sorry, if the camera is therefore not suitable we'd be happy to take it back and refund you.
BTW - @Dan is also running tests with this camera model now in regards to audio capture and playback.
I grabbed a Hikvision flat-dome that was laying around in the office for the last photo that I uploaded. He has pointed-out to me that the latest flat domes e.g. 2555/2563 now use IR LEDs that are no longer within the camera/lens dome bubble.
They have x2 small IR LEDs placed external to the dome bubble, one either side.
The camera cover has diffuser covers for these LEDs.
Whilst this design change probably solves the potential for internal reflection issues, we are concerned that in use-cases such as yours (where you are mounting the camera horizontally under your soffit and wanting all the IR light to project forwards from the building to the scene) it is likely to render the IR LEDs fairly ineffective i.e. the proportion of IR light going to the scene from your mounting position / orientation is likely to be very small. And, in fact, a great deal of the IR IS going to be bouncing back from the wall and other surrounding surfaces - resulting in the poor images you have seen at night.
Unless you are able to mount the camera to the wall or front of the soffit/fascia (and present the infra-red LEDs pointing forwards to the scene), I don't think that camera model is now going to be suitable for your application and mounting position.
I am sorry, this is a product change development, and yours is the first application where the resulting problems have been presented to us.
I think the two IR LEDs now need to face forwards, to the scene, and effectively the lens needs to be looking through pretty much the crown of the dome bubble.
Sorry, if the camera is therefore not suitable we'd be happy to take it back and refund you.
BTW - @Dan is also running tests with this camera model now in regards to audio capture and playback.
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Hi @Fadburty
As Phil mentions above I have been testing the above trying to get the sound to work in playback and I think I have answer, You need to make sure the camera is updated to the latest firmware (v5.5.82) and then make sure you have the video & audio setting enabled on both the camera and the NVR, as well as making sure that the video & audio setting is also enabled on the sub-stream (the sub-stream is used by the app), once you have done you should have audio on live view & playback whether you use the browser or the app.
Instructions for updating the firmware can be found here
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I have raised the issue with Hikvision.
Currently they do not have an inclined mounting box to fit the 25XX model flat-domes.
We are waiting for an update and further feedback from them.
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- #32
Hi Dan
i have downloaded the new firmware and i am using Internet Explorer - i move the digicap file to the desktop - however under configuration when i browse the file and select upgrade - i receive a message saying "upgrade failed".......can you please advice?
i have downloaded the new firmware and i am using Internet Explorer - i move the digicap file to the desktop - however under configuration when i browse the file and select upgrade - i receive a message saying "upgrade failed".......can you please advice?
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Does the same thing happen if you move the digicap file to the c:// root folder as per our Hikvision firmware update guide?
Are you using a Windows PC?
That is wired to your network?
Are you using a Windows PC?
That is wired to your network?
- Thread starter
- #36
hey phill i just moved it to the local disk (c 
and the same error message appears.
im unable to view the video when i login and i have a message to say to download a certain plugin - could this be causing the error? i have downloaded it and the video still doesnt appear
and the same error message appears.im unable to view the video when i login and i have a message to say to download a certain plugin - could this be causing the error? i have downloaded it and the video still doesnt appear
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The web components plugin will prevent you from viewing video.
But it's not that causing problems with your update.
There's little point in me helping you fix that issue right now though, because there will very likely be a new web components version when you do update your firmware.
Have you unzipped/extracted your digicap file?
So that it looks as per the image I uploaded at #35 above.
Named digicap.dav
Showing in the list as a DAV file (not a zip file)
But it's not that causing problems with your update.
There's little point in me helping you fix that issue right now though, because there will very likely be a new web components version when you do update your firmware.
Have you unzipped/extracted your digicap file?
So that it looks as per the image I uploaded at #35 above.
Named digicap.dav
Showing in the list as a DAV file (not a zip file)
