Hik-Connect Smart event configuration from Hik Connect?

[alexdel]

Thats weird. Can you check in HikConnect settings is all the push notifications are enabled once the team is disbanded

Yes. Everything was enabled both in Hik Connect as also in the phone settings. Now that i have re enable teams what can i do? What do i have to check?

 

[trempa92]

Since i said its weird, it means its not something that should happen, ill look into it with Hikvision directly.

 

[alexdel]

Since i said its weird, it means its not something that should happen, ill look into it with Hikvision directly.

Thanks, I have also messaged them today. I have noticed a thing. Now that I have re enable teams I get push notifications normally but from “team” and not from “personal device”, when I removed the device from team and not debund the whole teams account it’s also have stopped sending me cause no device was there. It is like the whole notifications system has pass to teams and stopped from personal device.

 

[trempa92]

You see, thats why its weird to me, i dont have such problem. But i need to state Im on Android version.

 

[alexdel]

You see, thats why its weird to me, i dont have such problem. But i need to state Im on Android version.

Have you tried remove device and debund teams and you still get push notifications?

 

[trempa92]

Yes i still do get notifications , same as it was before i made teams.

Only difference is that for my notifications i use schedule 23:00 - 7:00. During the day i prefer not to get any notifications

 

[alexdel]

Yes i still do get notifications , same as it was before i made teams.

Only difference is that for my notifications i use schedule 23:00 - 7:00. During the day i prefer not to get any notifications

Yes. But did you try to debund teams and see if the push notifications working.
With teams enable mine also works. The problem occurs when I disable teams.

 

[trempa92]

Thats what i meant from previous post. I did disband teams and still worked.

 

[alexdel]

Thats what i meant from previous post. I did disband teams and still worked.

So what do you suggest to do? I have sent message to Hikvision but I haven’t received any answer yet (also I don’t think that will anyone response ever).

 

[trempa92]

If you have only your video surveillance on your account. I suggest as a temporarily solution to delete and recreate account to restore normal functions. Until hikvision gets back with any kind of information regarding this problematic scenario.

Sorry i cant be more of help, for some reason in my case it works as it should and in yours does not. Hence i cannot debug or try anything if i don't have such problem.

 

[alexdel]

If you have only your video surveillance on your account. I suggest as a temporarily solution to delete and recreate account to restore normal functions. Until hikvision gets back with any kind of information regarding this problematic scenario.

Sorry i cant be more of help, for some reason in my case it works as it should and in yours does not. Hence i cannot debug or try anything if i don't have such problem.

Ok I understand. But what exactly will happen when I delete my account?
I have 2 different NVR setups where I share them with different people. I suppose that I have to create new account, add the NVR’s to my account and then try to add all of them again? Right?
Also after I delete my account can I create new one with the same email?
Thank you

 

[trempa92]

If user is deleted, you can create user with same email again. I did this once in the past, haven't tested later on. You may proceed creating a new account, deleting it and recreating it to be sure.

If you are unsure of entire procedure, id rather not end up looking a bad guy that screwed you up.
Advices i gave you are something that i would do if i ended up with that problem. And you can either try them, or wait for official update/information that will fix your problem.

What I would do is:

Cancel Sharing
Delete devices from hik connect
Delete Hik connect account
Create account
Add devices back on
Share devices to users that had it before

As i said in previous posts, this problem does not occur on my side, and all this is improvisation which i would take ,and cant give you any 100% guarantee that everything will work 100% as it was. Afterall I'm not developing Hik connect, i am user.

 

[alexdel]

If user is deleted, you can create user with same email again. I did this once in the past, haven't tested later on. You may proceed creating a new account, deleting it and recreating it to be sure.

If you are unsure of entire procedure, id rather not end up looking a bad guy that screwed you up.
Advices i gave you are something that i would do if i ended up with that problem. And you can either try them, or wait for official update/information that will fix your problem.

What I would do is:

Cancel Sharing
Delete devices from hik connect
Delete Hik connect account
Create account
Add devices back on
Share devices to users that had it before

As i said in previous posts, this problem does not occur on my side, and all this is improvisation which i would take ,and cant give you any 100% guarantee that everything will work 100% as it was. Afterall I'm not developing Hik connect, i am user.

Yes, I know. Thank you very much. I don’t think that I have any other option available right now.

 

[alexdel]

Yes, I know. Thank you very much. I don’t think that I have any other option available right now.

Dear @trempa92 I did all the steps above and it worked. I now get push notifications normally. Thank you