IP Addresses Confusion with Intercom System running on POE + DVR Offline

[mollybolly]

IP Addresses Confusion with Intercom System running on POE + DVR Offline
Hi there eveyone, this is my 1st ever post and im a newbie and my questions are surrounding a situation where NO Router and/or Internet is used at all and i am experiancing issues which i cant seem to resolve and i think it may have something to do with the sub-domain ip addresses not matching or something idk..

OBJECTIVE = to have the Intercom system fully working offline on the indoors station where i can view all DVR cctv images yet be fully ready for me to be able to give the POE switch Ethernet for the very odd occasion i may need to go away and thus be able to view the whole cctv setup remotely yet i don't want to set it up online at all as i intend to use the whole system offline 99.9% of the time with NO Ethernet connection to the internet etc.

CURRENT POSITION = i currently have a Hikvision 8CH DVR running on POC with the 12v power also connected as the POC doesn't seem to work, this DVR is connected to the POE Switch along with the Indoors and Outdoors Station (Intercom) and i can currently view all DVR images on the indoors monitor yet the DVR images have lots of distortion vertical lines on the left and right of the indoors station screen with the middle part clear viewing so not sure whats that's about as the Outdoors Station image is 100% clear and not distorted...
This setup took me weeks to figure out to get it to this stage yet i thought i now need to use the Hikvision Software so that i can update the intercom system and DVR system and hope to tweak more better settings as theres a few other issues like the front gate not opening unless someone rings the bell etc plus i thought i could also get it internet ready too so i downloaded the software and opened it up offline whilst connected directly to the POE switch and again tried directly with the DVR to the computer offline but the software doesnt pick anything at all up.

WHAT I HAVE
------------------
Outdoor Station = DS-KD8003-IME1(B-Surface)

https://www.hikvision.com/en/products/Video-Intercom-Products/IP-Series/Pro-Series/ds-kd8003-ime1-b--surface/

------------------------------
POE Switch = DS-3E1105P-EI

https://www.hikvision.com/en/products/transmission/Network-Switches/smart-managed-series/ds-3e1105p-ei/

------------------------------
Internal Station = DS-KH9510-WTE1 (B)

https://www.hikvision.com/en/products/Video-Intercom-Products/IP-Series/ultra-series/ds-kh9510-wte1-b-/

Main Door Station = 192.0.0.65
Local IP Address = 192.0.0.64
Gateway = 192.0.0.1
DNS = 8.8.8.8
DNS2 = 8.8.4.4
------------------------------
ETHERNET PATTERN = T568B
------------------------------
HIKVISION SOFTWARE = https://www.hikvision.com/en/support/download/software/ivms4200-series/
------------------------------
DVR = iDS-7208HUHI-KI1/4S(B)
Firmware Version = V4.26.011, Build 201109
HMS Version = V2.3.1
FD Version = V4.3.0
IPV4 Address = 192.0.0.35
IPV4 Subnet Mask = 255.255.255.0
IPV4 Default Gateway = 192.168.1.1
DNS Server = 0.0.0.0
NTP Port = 123
------------------------------
Home Network = 192.168.1.1
------------------------------

 

[David]

@mollybolly,
Let me read this again so I understand your setup. I’ll get back to you.

David

 

[David]

Main Door Station = 192.0.0.65
Local IP Address = 192.0.0.64
Gateway = 192.0.0.1

Why are you using these IP addresses instead of IP addresses from your routers LAN subnet?

There may be a range of static IP addresses available from your router subnet.

David

 

[mollybolly]

Why are you using these IP addresses instead of IP addresses from your routers LAN subnet?

There may be a range of static IP addresses available from your router subnet.

David

Thanks for your reply David, i couldn't log in until just now for some reason hence the late reply...lol

well i have not involved any routers as this is a 100% OFFLINE set up and i have used the IP address the intercom system and DVR choose for me :-0

 

[David]

Thanks for your reply David, i couldn't log in until just now for some reason hence the late reply...lol

well i have not involved any routers as this is a 100% OFFLINE set up and i have used the IP address the intercom system and DVR choose for me :-0

For better network management I’d use your router IP addresses outside the range of the router DHCP server. That'll give you some flexibility if the network setup changes. What model router are you using?

Although your setup is offline I'd keep a cable handy for connection to your router for local management and firmware updates.

There are other ways to do this giving better recovery for router failure / changes.

David

 

[mollybolly]

For better network management I’d use your router IP addresses outside the range of the router DHCP server. That'll give you some flexibility if the network setup changes. What model router are you using?

Although your setup is offline I'd keep a cable handy for connection to your router for local management and firmware updates.

There are other ways to do this giving better recovery for router failure / changes.

David

Hi David, im sure i tried to change the IP range on the Intercom system upon initial setup but it just didn't want to know and refused me every step of the way as i thought it should be in the same sub domain and then i read loads of Hikvision saying it should be in the same IP range that it arrived in so i don't know, anyway after days of trying to force the iprange to match my existing IP range i gave up and let it be in the range it is in and it worked all good between indoor and outdoor station.

Now with the DVR that seems different in that it seems easy for me to change its IP range but when i did that then i found that i could no longer view the DVR cameras via the Indoors station so i switched it back to what it is on you see if that helps any.

MY CURRENT SET UP - I only ever use the 2 VPN Routers and everything runs on a wire.
ISP Router which is throttled and has no SSID Broadcast on any Router & is immediatly plugged into x2 other VPN (OpenVPN) Routers being;
1. Router = Linksys WRT3200ACM (used only for PC computers)
2. Router = Linksys WRT3200ACM (used only for IOTT equipment)

 

[David]

im sure i tried to change the IP range on the Intercom system upon initial setup but it just didn't want to know and refused me every step of the way as i thought it should be in the same sub domain and then i read loads of Hikvision saying it should be in the same IP range that it arrived in so i don't know

I'm not familiar with that intercom, strange that you cannot modify the IP address / subnet. Could be a security feature.

MY CURRENT SET UP - I only ever use the 2 VPN Routers and everything runs on a wire.
ISP Router which is throttled and has no SSID Broadcast on any Router & is immediatly plugged into x2 other VPN (OpenVPN) Routers being;
1. Router = Linksys WRT3200ACM (used only for PC computers)
2. Router = Linksys WRT3200ACM (used only for IOTT equipment)

All this for a local network?

David

 

[mollybolly]

I'm not familiar with that intercom, strange that you cannot modify the IP address / subnet. Could be a security feature.

Im not 100% as i could be doing something wrong as im a Newbie but i eventually thought that maybe i can only fine tune it when im on the software so i tried setting up and connecting to the software but i failed that too, presumably due to the subnet not matching but idk :-0

 

[mollybolly]

All this for a local network?

All what for what Local network i don't understand the question?

 

[David]

All what for what Local network i don't understand the question?

I was wondering why there were 3 routers on your local network. Are 2 routers connected to your internet service providers (ISP) router? Is the ISP router in modem mode and you get 2 public IP addresses from your ISP? To help me get a better understanding, could you post a hand drawn network diagram?

From what I’ve seen the outdoor and internal stations IP addresses can be changed,

David

 

[David]

@mollybolly
For initial setup and test I would do this on the bench....

And then move on to the actual setup with fixed IP addresses outside the range of the router DHCP server.

David

 

[mollybolly]

I was wondering why there were 3 routers on your local network. Are 2 routers connected to your internet service providers (ISP) router? Is the ISP router in modem mode and you get 2 public IP addresses from your ISP? To help me get a better understanding, could you post a hand drawn network diagram?

From what I’ve seen the outdoor and internal stations IP addresses can be changed,

David

I have copied and pasted what i wrote prior as i thought this stated the setup;
"MY CURRENT SET UP - I only ever use the 2 VPN Routers and everything runs on a wire.
ISP Router which is throttled and has no SSID Broadcast on any Router & is immediately plugged into x2 other VPN (OpenVPN) Routers being;
1. Router = Linksys WRT3200ACM (used only for PC computers)
2. Router = Linksys WRT3200ACM (used only for IOTT equipment)"
I dont know hot to draw on here yet, i cant seem to find that option here but i try and elaborate further;
So i have 1 normal ISP router which i never use for anything and this router has 2 Ethernet cables attached to it, 1 of the cables goes to VPN Router 1 and the other Ethernet cable goes to VPN Router 2 as stated above.

So when i want to use my PC online then i only ever connect a Ethernet cable from VPN Router 1 directly to my PC for example.
When i want to use anything IOTT then i connect a Ethernet cable from VPN Router 2 as above directly to the said IOTT device.

Please note that the ISP Router does not offer the facility to be used in Bridge Mode and/or Modem Mode or such like and that all 3 Routers all have their SSID Broadcast turned off permanently.

 

[David]

I have copied and pasted what i wrote prior as i thought this stated the setup;
"MY CURRENT SET UP - I only ever use the 2 VPN Routers and everything runs on a wire.
ISP Router which is throttled and has no SSID Broadcast on any Router & is immediately plugged into x2 other VPN (OpenVPN) Routers being;
1. Router = Linksys WRT3200ACM (used only for PC computers)
2. Router = Linksys WRT3200ACM (used only for IOTT equipment)"
I dont know hot to draw on here yet, i cant seem to find that option here but i try and elaborate further;
So i have 1 normal ISP router which i never use for anything and this router has 2 Ethernet cables attached to it, 1 of the cables goes to VPN Router 1 and the other Ethernet cable goes to VPN Router 2 as stated above.

So when i want to use my PC online then i only ever connect a Ethernet cable from VPN Router 1 directly to my PC for example.
When i want to use anything IOTT then i connect a Ethernet cable from VPN Router 2 as above directly to the said IOTT device.

Please note that the ISP Router does not offer the facility to be used in Bridge Mode and/or Modem Mode or such like and that all 3 Routers all have their SSID Broadcast turned off permanently.

What happens when DHCP is enabled on the internal and external stations?

Do they get an IPV4 address from the IOTT router?

What LAN subnets are the routers on? include the subnet mask as well.

ISP router IPV4 =
PC router IPV4 =
IOTT router IPV4 =


David

 

[mollybolly]

What happens when DHCP is enabled on the internal and external stations?

Do they get an IPV4 address from the IOTT router?

What LAN subnets are the routers on? include the subnet mask as well.

ISP router IPV4 =
PC router IPV4 =
IOTT router IPV4 =


David

When i enable the DHCP then everything crashes in a huge way and when i read everything Hikvision for offline use it all said Never use DHCP so i tried not using DHCP and then everything worked.

I have never connected anything here to the IOTT router as the system is 100% Offline.

I not understand networking and this system is to be ran Offline.

 

[David]

When i enable the DHCP then everything crashes in a huge way and when i read everything Hikvision for offline use it all said Never use DHCP so i tried not using DHCP and then everything worked.

I have never connected anything here to the IOTT router as the system is 100% Offline.

I not understand networking and this system is to be ran Offline.

I know that you want this to be offline.

could you try these fixed IP addresses?

DVR 192.168.1.10
Outdoor station 192.168.1.11
internal station 192.168.1.12
subnet masks are all the same 255.255.255.0
gateways are all the same 192.168.1.1

If you can't set fixed IP addresses for the outdoor and internal stations give both a factory reset and try again.

David

 

[mollybolly]

I know that you want this to be offline.

could you try these fixed IP addresses?

DVR 192.168.1.10
Outdoor station 192.168.1.11
internal station 192.168.1.12
subnet masks are all the same 255.255.255.0
gateways are all the same 192.168.1.1

If you can't set fixed IP addresses for the outdoor and internal stations give both a factory reset and try again.

David

The 1st issue i seem to have is that i cant seem to find a way to see nor change the Outdoors Station, when im looking through the settings on the indoors station i only see the IP for the Indoors Station, would you happen to know how i can access the data for the Outdoors station by just using the Indoors Station please?

I can confirm though that i just went into DVR settings; IPV4 Default Gateway and just managed to change it to; 192.0.0.1 and i then rebooted DVR then went to indoor station and checked and all cameras are visible.

 

[David]

The 1st issue i seem to have is that i cant seem to find a way to see nor change the Outdoors Station, when im looking through the settings on the indoors station i only see the IP for the Indoors Station, would you happen to know how i can access the data for the Outdoors station by just using the Indoors Station please?

I can confirm though that i just went into DVR settings; IPV4 Default Gateway and just managed to change it to; 192.0.0.1 and i then rebooted DVR then went to indoor station and checked and all cameras are visible.

as mentioned before I am not familiar with these devices.

here is the link to the DS-KH9510-WTE1 (B) manual
and the link to theDS-KD8003-IME1(B-Surface) manual
link to SADP software
search YouTube for setup videos.

all the devices and laptop / pc will need to be connected to the IOTT router for the initial setup, DHCP will have to be enabled.

DVR IP 192.168.1.10

Outdoor station (main door station) IP 192.168.1.11

internal station local IP 192.168.1.12
internal station main door station IP 192.168.1.11. this is your outdoor station

subnet masks are all the same 255.255.255.0
gateways are all the same 192.168.1.1
DNS1 are all the same 8.8.8.8
DNS2 are all the same 8.8.4.4

good luck....

David

 

[mollybolly]

as mentioned before I am not familiar with these devices.

here is the link to the DS-KH9510-WTE1 (B) manual
and the link to theDS-KD8003-IME1(B-Surface) manual
link to SADP software
search YouTube for setup videos.

all the devices and laptop / pc will need to be connected to the IOTT router for the initial setup, DHCP will have to be enabled.

DVR IP 192.168.1.10

Outdoor station (main door station) IP 192.168.1.11

internal station local IP 192.168.1.12
internal station main door station IP 192.168.1.11. this is your outdoor station

subnet masks are all the same 255.255.255.0
gateways are all the same 192.168.1.1
DNS1 are all the same 8.8.8.8
DNS2 are all the same 8.8.4.4

good luck....

David

Thanks but that doesn't help me as i have already read all of that stuff many times prior but they don't answer any of my questions hence me coming on here.
Would you happen to know how or where i can go to get help from someone who does understand the system please? thanx

 

[David]

Thanks but that doesn't help me as i have already read all of that stuff many times prior but they don't answer any of my questions hence me coming on here.
Would you happen to know how or where i can go to get help from someone who does understand the system please? thanx

Makes sense, search on google or a local Facebook / WhatsApp community group for a Hikvision installer.

using the sadp tool is the best way to set the DVR / indoor / outdoor stations and activate / set IP address / DHCP.

on your pc / laptop download and Install sadp

for sadp to work properly the PC / laptop / DVR / indoor / outdoor stations / poe switch need to be connected to the IOTT router.

indoor / outdoor stations connect to poe switch.

poe switch connects to IOTT router LAN port

DVR / PC / laptop connects to either poe switch or IOTT router LAN port.

Keep everything connected to the router until you have the fixed IP network setup and DHCP is disabled on the DVR / indoor outdoor stations. Make sure the indoor / outdoor stations are working properly.

disconnect the cable between poe switch and IOTT router, reboot DVR and outdoor stations. everything should work. if not connect cable from poe switch to IoTT router. you may have to reboot the devices.

David

 

[mollybolly]

Makes sense, search on google or a local Facebook / WhatsApp community group for a Hikvision installer.

using the sadp tool is the best way to set the DVR / indoor / outdoor stations and activate / set IP address / DHCP.

on your pc / laptop download and Install sadp

for sadp to work properly the PC / laptop / DVR / indoor / outdoor stations / poe switch need to be connected to the IOTT router.

indoor / outdoor stations connect to poe switch.

poe switch connects to IOTT router LAN port

DVR / PC / laptop connects to either poe switch or IOTT router LAN port.

Keep everything connected to the router until you have the fixed IP network setup and DHCP is disabled on the DVR / indoor outdoor stations. Make sure the indoor / outdoor stations are working properly.

disconnect the cable between poe switch and IOTT router, reboot DVR and outdoor stations. everything should work. if not connect cable from poe switch to IoTT router. you may have to reboot the devices.

David

do you think i can use the IOTT VPN Router as you say yet without any actual internet?