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I cant get Line-crossing detection to work?

atanas.dyulgerov

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I have HWP-N2404IH-DE3 camera.

I have enabled the smart event, set the continuous schedule 24/7 and set a linkage method - record and surveillance center notification alarm.
Also, set the area and the line. There is no notification in HIK-Connect. However, there is a Line crossing alarm in the log, but not in the hik connect app
Initially, it was working, then suddenly stopped. Reboot does not help.
What i might be missing?
 
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