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How should I set up doorbell on hik connect with indoor station tablet?

vibes0566

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My issue currently is I have the 6113 Hikvision doorbell with the indoor station tablet and I’ve connected the tablet to my hik connect app, however now I am unable to playback on my doorbell as I receive a message that says ‘streaming media sending or accepting signalling timed out’. Why am I unable to playback?
 
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