Hik-Connect HD stream on Hikvision app

[DrPhilG]

Hi

My system is actually HiWatch but I'm connecting via the Hik-connect app for remote viewing.

On the viewing screen I have 2 options, Basic & HD. My problem is that the app almost never loads up the HD version. It just times out at about 92% and gives a "260015" error.

Is this something I need to adjust on the recorder, the app, or is it just tough luck? I have a 150mbps fibre broadband connection and usually a strong 4g signal on the phone.

Any suggestions?

 

[Phil]

Step One would be to make sure you have all the latest versions of App and firmware.

Is your ISP 'uplink' speed strong - probably not the cause, but it's not the 150Mbps download speed that matters.

 

[DrPhilG]

My upload speed at home is around 25-30mbps on average. I do have the latest app. Not sure how to check the camera firmware but I'll investigate.

 

[rompik]

HD stream doesn't work me either. It either never starts and gives the same error as yours or plays very slowly (1 sec in HD stream takes 2-3 sec) or skips or video freezes while audio still plays from camera.
I even added camera locally to Hik-Connect (via IP address) thinking it may be problem with HIK servers or slow internet. But still the same issue happens. I believe the mobile and tablet I used simply cannot handle so much data (I have HD set to 6MP with high bitrate with codec H265+). But I prefer to have high quality footage recorded rather than HD stream in mobile so I left it that way.

I turned on "Hard-Decode Preferred" in HikConnect and is slightly helped but HD stream is still rather unusable.

 

[steve1225]

Change on camera encoding format to H.264 (without plus). You can also try H.265. The plus (H.264+/H.265+) usually creates problems like that (they use dynamic I-frame).

 

[DrPhilG]

Thanks @steve1225

I haven't had a chance yet to check the firmware. I'm NHS staff so still at work.

However I noticed tonight that when I'm at home, the HD stream DOES work.

OK I thought, it's because the WiFi signal on my phone is so strong.

But then I turned off my 140mbps up, 30mbps down wifi. Now I'm on a 10 up, 5 down 4g signal, and it also works.

Yet I've almost never managed to connect while out and about.

 

[steve1225]

When You are outside and using P2P Your router must have enabled option called 'uPnP' (or similar). Without this NVR/cam's can't open port for RTSP transmission when You connect over P2P...