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hikvision

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    AX PRO AX Pro - "Please contact the installer to confirm the alarm restoration"?

    Since updating to firmware V1.2.7 the other day I get the following message ‘Please contact the installer to confirm the alarm restoration’ Issue is i am the installer as I self installed and was working perfectly I can manually set each of the 10ish zones but can’t do them all from...
  2. Dan

    iVMS-4200 New Versions of iVMS-4200 (V3.8.0.4) and iVMS-4200 AC (V1.8.0.4) Released

    Hikvision has released new updated versions of the iVMS-4200 (V3.8.0.4) and iVMS-4200 AC (V1.8.0.4) software. Attached are the release notes for both versions covering all the added and updated features.
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    ISAPI alertStream help

    The url `/ISAPI/Event/notification/alertStream` gives me the wrong value in the <channelID> field when I set the checkbox for target detection to Human. If it is not checked and just the default motion detection is on. I get the correct channelID. When the alertStream gives me the wrong...
  4. Kyle

    How-to: How to create an App Password for your Gmail account so that your CCTV equipment can send email notifications

    To use a Gmail account to send you CCTV equipment’s email notifications, you now need to set up a unique third-party app password for it. Most other email providers still allow third-party apps or devices to use your account with your normal password for it, but Google no longer permits this as...
  5. Z

    Hikvision DVR Password reset through firmware TFTP error

    Hi, I have a DS7608HUHI-K1 DVR which is password locked. I have tried to reset the password on the device using TFTP on IP 192.0.0.128 but the DVR does not request the file when turned on. I have then connected to the device using the 4 pin connection to force the device to request the firmware...
  6. Kyle

    FAQ Why does my Gmail email address no longer work for receiving email notifications from my CCTV equipment?

    As of the 30th May 2022, Google has removed the support for use of third-party apps or devices which can use your Gmail address using only your normal username and password. Google's statement about it is here: https://support.google.com/accounts/answer/6010255?hl=en As CCTV equipment is a...
  7. P

    How can I reset HILOOK D120 if it doesn't have a reset button?

    Hi, im trying reset my camera HiLooK d120h but it havent the button that do this. There is a puslator but this not connect or press with anything
  8. Thor

    MacOS Hikvision NVR Browser Support on MacOS?

    Is Apple not supported, simple as that, or am I missing something? When I navigate to the NVR's browser page, I can see there is the option to download the plugin, however, it is a .exe file which is windows. I have tried iVMS 4200, unfortunately, that app is horrible. Also does not seem to...
  9. Dan

    Please Read: Internet Explorer 11 (IE11) Being Retired on June 15th 2022 - How Will I Access My Hikvision System?

    As we have been aware for many years, Windows has been slowly running down support for Internet Explorer. Last year they confirmed that IE11 would be completely retired from Windows 10 on June 15th 2022, after this date IE11 desktop application will no longer work and users will be redirected to...
  10. H

    Door Entry Calling failed issue in hikvision door station

    I have Hikvision intercom door station (ds-kh6320-wte1). When somebody press the button it says (calling failed) and doesn't ring inside. Knowing that, I can play the video and remotely open the door through the internal screen or by phone (hik-connect).
  11. M

    FTP Timeframe Enquiry

    How long (time duration) does it take an Hikvision camera to send an image upon motion detection to an FTP folder?
  12. M

    DS-2CD2387G2-LSU/SL vs DS-2CD2347G2-LSU/SL - 8MP vs 4MP

    Hi, I am looking to add two more cameras. Currently I have two DS-2CD2347G1-LU (4MP). I am considering DS-2CD2387G2-LSU/SL 8MP ColorVu with Two-Way Audio. Is it really worth to invest in 8mp, how much improvement comparing with 4MP DS-2CD2347G2-LSU/SL? Another question - I've noticed that some...
  13. G

    Hikvision DS_2CD2345FWD-I headache! Showing offline on app, no device on web portal :(

    Hi Everyone, I'm hoping you can help. My Dad had a Hikvision DS_2CD2345FWD-I camera installed at a new build he is hoping to move into. There isn't currently an internet connection so the camera is running off a 4G enabled SIM card. This was installed by a local electrician and I don't think...
  14. A

    Hikvision Color VU - G2 - Error code 380070

    Hi I have read the post on the same issue (Failed to search the video. Error Code:380070) but still unsuccessful. Setup - Virgin Media Router -> Wifi Mesh NW -> Hik Vision Camera. The IP addressing and gateway are different due to mesh NW. I do not have an NVR. Using standalone using the LAN...
  15. A

    Hikvision ANPR - send VRN in email?

    HI, I am trying to send an email of a captured Licence plate when an ANPR camera captures the image using a Hikvision ANPR camera I can get an image within the email, but I want to be able to see the license plate number either in the Subject or Body. can anyone help?
  16. M

    Third Stream on Hikvision DVR?

    Hi, Is there any way that i can setup a third stream for my Hikvision DS-7208HTHI-K2 8 Channel DVR? I have 8 x 4K / 8MP cameras that are on 4K / 8MP @ 12FPS for my main stream and then i have a sub stream set around 960 x 480 @ 6FPS. But ideally, i would like a third stream set to 1080p / 2MP...
  17. Y

    Colorvu g2 light on smart or motion event?

    Hi everyone, I'm new to the world of cctv. My first attempt was with Reolink and I must they worst decision but likely I managed to return it and got my refund and since then I have hikvision system. I am very impressed with g2 4mp darkfighter when I put it in color mode for night and now I'm...
  18. R

    Hikvision ds-7216huhi-k2 Analog Cameras No Video

    Hi All, Hope you can help me. A friend has asked me to take a look at his Hikvision ds-7216huhi-k2 he has a channel DVR with 16 analog cameras plugged in but only one camera seems to be working. I can change the working camera around to other channels and it works but other cameras just state...
  19. P

    "PTZ failed. Error Code libHCNetSDK.dylib[29]" (Device operation failed.) in iVMS-4200 on iMac?

    I keep getting this message in iVMS-4200 v1.02.03.02 on my iMac, - "Hikvision PTZ Failed Error Code libHCNetSDK.dylib[29]". The video is OK and I receive event notifications HIK-Connect ok, so don't know what it means. Can anyone explain the error code please? The Network Camera is a...
  20. Dan

    Firmware Latest Hikvision Firmware for G5 Series Cameras (DS-2CD2xx3G2 2xx6G2(C) 2xx7G2(C) 3xx7G2(C)) - V5.7.3_220216 SP (Fixed the light&audio alarm on HC)

    Hikvision has released new firmware for their G5 Series IP cameras. The latest firmware, Version 5.7.3, can be downloaded here. NB - you may need to refresh your browser when viewing the Hikvision portal to see the newly added version at the bottom of the list. We don't currently have full...
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