HikVision DS-2DE7A432IW-AEB(T5) auto tracking assistance

[JMP95]

Hello, please forgive my ignorance as I am new to this. I have recently installed the above camera, along with my NVR (DS-7608NI-K1/8P). and I just cannot seem to be able to get the auto tracking to work. I have successfully logged into my camera through virtual host on the NVR, however the login portal seems to be different than for every video that I have seen for the set up of this feature.

This is the UI i am faced with when i log into my ptz camera, i have searched this for 'auto tracking' to no avail. The screenshot below is the page with which all online tutorials are met, only they say 'ptz' on the left menu. and its also the same page format i get when i log into my other fixed cameras (hence no PTZ menu) (3x DS-2CD2347G2-LU)

My question is why does my PTZ have a different log in portal/UI on login?
And how can i activate auto tracking on my PTZ camera?
My camera firmware is up to date - i checked this.
I'm not sure about my NVR because the product code (DS-7608NI-K1/8P) when i search for firmware, i am given two options, one for DS-7608NI-K1/8P(D) and one for DS-7608NI-K1/8P(C) and i don't know which one mine is? It doesn't say on the NVR 'about' section.

Any help would be massively appreciated, i've made this purchase in an attempt to ID people who keep coming onto my estate and trying to open car doors and garages, and without the tracking and zoom its pretty much useless.

Thank you

 

[Dan]

Hi @JMP95

If you login to the PTZ and go to Configuration > System > Basic Information, can you please confirm the firmware version the camera is currently using?

 

[Jdmspec]

Hey, I’ve got the exact same problem as the op had but on a DS-2DE7A232IW-AEB. The current firmware is V5.8.0 build 230413. Has smart tracking been disabled on the cameras through the new firmware perhaps?

 

[Dan]

Hi @Jdmspec

There is actually a slightly newer firmware version for this PTZ model - V5.8.0_231109 - the missing auto-tracking settings could be a glitch with your current firmware that might have been patched with this latest build of the firmware.

 

[Jdmspec]

Hi @Jdmspec

There is actually a slightly newer firmware version for this PTZ model - V5.8.0_231109 - the missing auto-tracking settings could be a glitch with your current firmware that might have been patched with this latest build of the firmware.

Hey Dan,

Thanks very much for checking that out for me. I looked and seen the recent build date and didn’t check any further. I’ll check in the morning and report back in case anyone else comes across this. Cheers

 

[Trever123]

I am having the exact same problem. Same camera, same firmware (latest). @Jdmspec did you find a solution?

Any recommendations @Dan

 

[Jdmspec]

I haven’t looked any further since the firmware update. The camera is just for demo at our shop so it wasn’t absolutely necessary. I do know hikvision have disabled auto tracking on most ptz cameras through firmware updates, Its also happened on a DS-2DE54251W-AE I have at home as well

 

[Trever123]

How annoying when they still advertise it as a feature. Feels like they are mis-selling to people. I tried a firmware downgrade but that also seems blocked