HIK Email Alerts via Gmail Stopped Working

[navman]

I have the HIK DS-7616NI-16P NVR, email alerts have been working fine but stopped working two days ago.

Gmail config is the same as working, test fails each and every time, firmware is latest version (set to auto update).

Is there any other tests that I can do to validate what the issue is?

 

[uvs-300]

Same issue here.

 

[navman]

Is your firmware unto date? I am guessing this may be firmware related.

 

[uvs-300]

Im still on V4.50.010 Build 210322 DS-7608NI-I2/8P. Not game to update f/w after reading this

Please Read: - Newest I-Series NVR firmware - please do not upgrade to V4.61.000_220507

A few customers have been in touch today to say that upgrading to the V4.61.000_220507 has sent their NVR into a constant reboot loop, making it very difficult to reinstall an earlier working version onto the recorder. This does not seem to be affecting all NVRs, so we are trying to ascertain...

www.use-ip.co.uk

Thinking its been a gmail change at there end maybe.

 

[uvs-300]

SMTP Server for NVR Email Notifications

Now that gmail doesn't work to send email alerts from the NVR. What is everyone using for a server? I signed up with Sendinblue but now sure how to configure the NVR with the Sendinblue smtp parameters.

ipcamtalk.com

This maybe the answer will try

 

[uvs-300]

Tested and works for now.
App passwords let you sign in to your Google Account from apps on devices that don't support 2-Step Verification

 

[daveb]

I work for a company that provides email services (it's not Google/Gmail that I work for) and I can confirm that Gmail now only allows logging in for SMTP (which is what the NVRs and cameras use) with application passwords as @uvs-300 said. It's part of their attempt to increase security of accounts.

 

[Kyle]

Thanks all for finding the application password fix

The video found within the link in post #5 explains how to set up app passwords in Gmail, but this guide covers it too for anybody that needs it:

How-to: - How to create an App Password for your Gmail account so that your CCTV equipment can send email notifications

To use a Gmail account to send you CCTV equipment’s email notifications, you now need to set up a unique third-party app password for it. Most other email providers still allow third-party apps or devices to use your account with your normal password for it, but Google no longer permits this as...

www.use-ip.co.uk