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Hik-Connect Hik-connect 'Network Exception error'

Cro_st

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Hello,
A few of my customers has contacted me they cant see their cameras and get the same error but I login on my phome and everything works...any ideas?
 

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That's exactly what I'm getting but my wife has no problems, strange, I've uninstalled the app and reinstalled but makes no difference.
 
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