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Hik-Connect Hik-connect IOS problem loading picture failed

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andakali

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Hi,
Any one facing in hik-connect ISO "loading picture failed" in the notification screen? if yes please help to fix it. it was working fine for a while then stoped loading picture right.
latest hik-connect software for IOS. even before it happen to me with different release.

thanks for your help..
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Check the app has full permission to receive push notifications. In IOS I believe it's in Settings>Notifications, choose the Hikconnect app and toggle all the switches to ON. Close and restart the app and see if it makes a difference. Keep us posted.
 
Thanks StewartM for your replay,
all the setting was on, even I can see and review all the event, my problem was the picture in the event not showing in the list. actually now is working. All I did make the port from manual to auto in the network setup.

Thanks
 
andakali said:
Thanks StewartM for your replay,
all the setting was on, even I can see and review all the event, my problem was the picture in the event not showing in the list. actually now is working. All I did make the port from manual to auto in the network setup.

Thanks
Click to expand...


Did you ever find a solution for this? I am now having this same issue. I can watch the play back video recorded or watch the video live but the thumbnail image is display "Loading pictures failed."
 
pj704 said:
Did you ever find a solution for this? I am now having this same issue. I can watch the play back video recorded or watch the video live but the thumbnail image is display "Loading pictures failed."
Click to expand...

Did you find the solution? This is happening to me, but I just discovered that is only by using WIFI. If I turn off WiFi and use my carrier network all images get loaded like a charm. So I believe the router is blocking a channel or port.
 
Hi @Hyperway
I'm looking into this problem with Hikvision - it's taking a while, but their HQ have been connecting to my Hik-Connect account to try and work out what is happening.

The most recent update is here, but I'll follow up with more information when I can in this thread too:

New M series and setting up platform access?

I have been reading through a lot of the posts here and learning a lot. I hope someone can explain some things to me. The last time I had an HIK nvr was prob 9 years ago and I got alerts through email only I have an DS-7616NI-M2 16ch running FW 4.63.006 build 23056 Backstory is I setup my...
www.use-ip.co.uk www.use-ip.co.uk

I've only confirmed the problem as existing on M-Series NVRs with G5 platform cameras (the "C" models), are you using the same NVR and camera range?
 
Have you made any progress with Hikvision on this issue? I was starting to consider the possibility that a blocked port might be preventing the receipt of the photo.
 
Not yet, sorry, it's been very slow progress with them on this but I did ask for an update earlier today so will follow up when I know more...
 
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