Firmware HELP! Updated my DS-2CD2387G2-LU camera to latest firmware seeing green boxes in hik connect?

[saunders1989]

It turns out my NVR is blacklisted and I will now need to wait a couple weeks for it to be unblocked

 

[Rob_UK]

I had the same issue and green screen on the Hik-Connect and iVMS apps on HD video. Rolled back firmware and all resolved but Hik-Connect wouldn’t work. Hikvision had to remove my serial number as blacklisted if you roll back firmware. Unblocked and all working on the previous firmware.

 

[saunders1989]

Is that the case of you roll back firmware they blacklist you? Quite frustrating if that’s the case as they release software with bugs and don’t fix quickly

 

[p5taylor]

It turns out my NVR is blacklisted and I will now need to wait a couple weeks for it to be unblocked

who did you contact to get this lifted? i have same problem after updating firmware to latest version always say hikconnect is offline, been like this for months now.

 

[saunders1989]

I contacted hikvision support. You might need to get your installer to contact them and say you think you NVR has been blacklisted. They check on your serial number I think then hikvision support just request it to be unblocked.

 

[p5taylor]

Hi Saunders1989 thanks for getting back, my problem is I installed my own system as i am from an electronics background after purchasing the components separately so don't have an installer. Hikvision wont deal with me I have tried, wish I never done the latest firmware update I didn't realise they use joe public as test platforms.

 

[saunders1989]

I also installed my system myself. I bought through a company I’m part of and said I was the installer was all fine. You might need to just find an installer and throw them a few quid to contact hikvison.

 

[saunders1989]

You may also be able to contact where you bought the cameras for support. I know where I bought mine will reset passwords without going to hikvison.