Wearenothere
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Hi All, I’m really at my wits end here and would really appreciate some help. We wanted a new alarm system fitted and an installer came and recommended the Ax Pro. After doing some research I was impressed and I agreed.
The day came and he installed the system. All was good until he left and I tried to configure it further than just the basics of what he did.
I’ve tried to actually make configuration changes however it turns out from reading the manual that Hikvision do not allow end users with an “Administrator” account to actually make any changes?!?! Only the installer (level 3 access) has those permissions.
I tried reaching out to the installer however he’s completely ghosted me. He’s the only one that seems to have the “configuration” permission.
Could someone please advise me on what to do? I have physical access to the device as well as network access and administration level access. However it appears there’s no bloody way for me to configure the system without the installer?!
The day came and he installed the system. All was good until he left and I tried to configure it further than just the basics of what he did.
I’ve tried to actually make configuration changes however it turns out from reading the manual that Hikvision do not allow end users with an “Administrator” account to actually make any changes?!?! Only the installer (level 3 access) has those permissions.
I tried reaching out to the installer however he’s completely ghosted me. He’s the only one that seems to have the “configuration” permission.
Could someone please advise me on what to do? I have physical access to the device as well as network access and administration level access. However it appears there’s no bloody way for me to configure the system without the installer?!