DVR no longer send emails for motion detection

[fcis]

Hi,

I've setup my dvr to send emails to my gmail email whenever any of my 16 cameras detect motion. It was working perfect for a couple of days then suddenly I stopped receiving any emails although I'm sure there is motion happening and also I stopped receiving any notifications on my app. I've sent a test email from the dvr and it arrived to my gmail with success, so I'm not sure what is causing this problem? I'm travelling soon and I need to fix this before I travel. Any advise please?

thanks

 

[Phil]

This problem tends to be a nightmare to diagnose, there are so many factors at play - including your router, ISP, email provider, GMail, etc.

Step 1 - check your DVR/camera Logs and make sure that you are getting detections/triggers.

 

[fcis]

This problem tends to be a nightmare to diagnose, there are so many factors at play - including your router, ISP, email provider, GMail, etc.

Step 1 - check your DVR/camera Logs and make sure that you are getting detections/triggers.

as per your advice, I've checked the log files and there are motions detected for all cameras, which means that the cameras detect motion, the problem is that I no longer get notified by emails or even app notifications when motion is detected. Any advice about step2?

 

[Phil]

Since it was working and then stopped working, did you change anything?

Firmware updates?
Network changes?

 

[fcis]

Since it was working and then stopped working, did you change anything?

Firmware updates?
Network changes?

I didn't change anything. And when I send a test email it works and I receive it on my gmail account.

 

[fcis]

Since it was working and then stopped working, did you change anything?

Firmware updates?
Network changes?

Any advice?

 

[Phil]

Which App are you using please?
Are you using the Hik-Connect portal for remote access to your system?