hik-connect

A possible bug in the latest version of the Hik-Connect app and the Notification Enable/Disable (Bell) icon. Previously when enabled the user would 'receive events AND push notifications', when disabled the user would 'receive events but NOT push notifications'. That meant when disabled, just...

Hello everybody, I hope everyone is fine :) I come to ask you a question because I've been there for 3 days non-stop and I still haven't found a solution. I bought these 2 HIK-Vsion components: DS-KH9310-WTE1(B) firmware v2.1.30 build 220427 DS-KD8003-IME1 firmware v2.2.56 build 220607 I...

I work as a programmer/IT support at a medium size retail company, we 35 stores and each store has 1 dvr and 6 cameras connected to the dvr. So 35 dvrs and 210 cameras total. So far the cameras have been used merely as a security deterence and recording just in case any cases appear and we need...

At the end of January Hikvision has released a new version of the Hik-Connect app - v4.21.0 Below are the main updates: - Newly supported devices: CS-LC1C-A0-1F2WPFRL, CS-C1C-F0-1E2WF, CS-C1C-E0-1G1WF, CS-C6N-D0-8B4WF, CS-C6N-D0-2C3WF, CS-C6N-B0-1G2WF - New Features for AxPro. - New Features...

Hi, I bought my HikVision system from use-ip about 1 year ago and it generally works ok, however I have a few niggles which suggest it’s not quite set up correctly. I set up via ‘plug and play’ and I use the NVR as a virtual host for the cameras. My issues are as follows: - Every few months...

Please could someone point me in the right direction for setting up the HikVision NVR and Hik Vision App so I can receive alarm notification on my Android Hik-Connect Mobile App. At the moment I receive no notifications for anything. I'd appreciate a stet by step guide. Thanks

Hi, I have an Icon appearing above my nvr and alarm system and I dont know what it means.

Another day another bug found In the Hik-Connect app (iOS) in portrait mode there are 9 icons available at the bottom of the screen in live view. When you turn it to landscape there are 8 - the microphone icon needed to start 2 way audio is missing. So it turns out my wall mounted tablet will...

Hi, I have the following setup, DS-KD8003/DS-KH6320 etc. All was fine until a while ago when suddenly calls from Hik-Connect stopped "ringing" my phone, it seems as if the call is not initiated. I get the H-C notification that "somebody there ring the door" (their English, not mine) and if I...

First of all, good morning, I would like to ask your help regarding a recorder that I installed recently. Here is the model of the recorder: DVR-104G-F1 What is happening is the following: This recorder has a camera beyond the four he has. This last camera does not work in the Hik-Connect...

I also bought a DS-KV8213-WME1, and there is no option to connect to hik-connect, I can manually add it to the IOS app, but then I don't get any calls when they ring, and on the website it doesn't appear, on the IVMS 4200 I was able to add , but then when trying to put online, putting the serial...

Hi all, new to the forum but for the amount of posts I've read the past few days I feel like a veteran (with ptsd) I'm trying to have a DS-7332HGHI connect to HikConnect platform, but for the love of me I can't seem to make it. I contacted tech support but they could not help me. The reasons...

So my Hik-Connect app (version 4.10) has failed completely this morning. Opened the app, a brief flash of the splash screen then off. I've closed all apps, rebooted the phone but that made no difference. When I checked the App Store there was an update for Hik Connect (version 4.11) so I've...

As previously detailed here: https://www.use-ip.co.uk/forum/threads/hikvisions-latest-hik-connect-app-updates.4535/ Hikvision's own App Store We are right now working with our first business customer who: Issues company mobile phones (Android) to their employees Has a tight IT policy /...

Hi, for some reason, I cannot watch the full playback for yesterday? It seems to be an occurring theme. There are also times when I cannot watch the recent playback (same day) for several hours after the fact. Is there a way to fix this?

Unbinding a Hikvision device is not something that is required all that often, in most cases you can do the unbind from within the app. There are though some rare cases when the user does not have access to the Hik-connect account that the device is bound to, for example, if you have purchased a...

Hi I'm having issues with my DS-7716NI-I4. My Platform Access/Register Status is showing as Offline and I cant get it to change to Online no matter what I try. I have spent five hours today going over the settings, I'm missing something silly I think. to make things worse I'm not sure if it...

Hi there, I am trying to connect my DS-7716NI-SP to the internet and under network, the Platform access option is missing. The firmware that I am using is V3.4.3 build 160811. I live in the UK. Any advise would be gratefully appreciated. Cheers, Epipen

The thread title is what you will see at Hikvision's Hik-Connect portal if it is unable to find your Hikvision device online. Briefly, when you enable Platform Access on a Hikvision device (typically an NVR, but you can just add a camera) then the device 'calls home' to the Hik-Connect portal...

Can anyone tell me if I can disable visitor mode for my Hik-Connect account? I had a Hikvision CCTV system installed because a stalker had repeatedly broken into my house. As a matter of course I took a note of the DVR details on my mobile phone but then discovered that the person had hacked my...