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After an nvr reboot it's done it again via playback in hikconnect. With in a week its done it again!! That means the playback via the nvr will also not play. Why is this happening? What connections am I supposed to be stopping?

Just an update. Was playing around in nvr via Web link and tried a couple of things. Configuration/ video&audio. I changed the substream video quality from medium to low to lowest and it made no difference to the HD view via hikconnect. Screen had green screen as before and slow playback...

Yeah. Ds-7608ni-i2 with 2 cameras currently. I did have 2 x 4mp ds 2cd2347g2 models that worked faultless. Now I removed a 4mp till I mount it else where and put in the 8mp into another port on the nvr. Now it won't show the full image in HD mode on the 8mp or play back the alarmed...

Just done it now as the playback wouldn't work on the nvr. Said connect error or something.

How do I reboot. Is it just like the power off on reboot option instead? It won't delete any settings will it?

I'm sure I set it up with an ip address and unchecked that box that changes ip as per how to on set up on here.

Do I just power it off in the top right hand corner or the nvr screen or is rebooting different?

Yeah I'm on the latest version. Ironically downloaded yesterday.

As of this morning I can not playback any cameras via hikconnect. It just keeps error message no more connections allowed. That's the page I get when I open my app. No rectangular box

This sounds quite complicated. First I need to know how to get into my routers settings ( vmedia) then what all the terms you used I can find them lol. Bleary I meant not sharpe like hd. Detail isn't as crisp. I don't know if HikConnect is ip or nvr registered. How would I know this? I...

So I've linked a cat6 cable from the router to the nvr temporarily and changed the bit rate to the recommended settings but still get green screen in HD viewing. I guess the HikConnect app can't handle 4k images. I'm now stuck as to what to do. Will have to live with clear 2k images on my 4mp...

Just run a test with laptop direct to the router and got 216 dl 20 upl. Repeated the test from the tp link and got 45 to 50 dl x3. Upl was 20. I repeated the direct to router and got 230+ upl.

Had it plugged into an extension on the old swann system and it was problematic sometimes. These are in to the wall socket.

Thank you for all your help. I will try this and if like you are thinking is the issue then I will have to run a cable some how from the router to the nvr. There is some virgin media cables in a box in the cupboard up stairs where the nvr is. I'm told these are for if you want virgin media up...

Is the bit rate determined by the Internet then. Not by what I manually do? The only thing to note is my nvr is not plugged in to the router directly as its upstairs. It's on a wired tp link.

My current settings. Changed just now to 25fps from full frame.

This is a screen shot. What is trigger alarm out put? I want it to alarm at the nvr when the line is crossed like it did on my 4mp. Is everything ticked that should be?

Samsung s20.

I have tested my download on my mobile with WiFi and its 197. Upload is 20 and pig 13.

"Possibly a network issue. I try not to use the HikConnect service at all, but when I have to (for notifications to work) I will always manually forward the required ports in the router, rather than relying on the NVR managing port mapping with NAT and UPnP" Sorry unsure what you mean here. Not...