Search results

I have a DS-7616NI-K2 / 16P NVR working fine for years but now recently the monitor loses the HDMI signal every few days. Unplugging the HDMI on the monitor end and re-plugging it just activates monitor, but get a "no signal" error and monitor then goes to standby/sleep again. Same thing if I...

When you say go offline - do you mean they are not visible on the NVR itself as well as being not visible on network, or do you mean you can still see them on the NVR native interface but they are not visible on the network? Could be intermittent faulty PoE power in the NVR itself. I have not...

If you are using a local IP address for direct (e.g. your NVR IP address) for IP/Domain in the Hik app - it will never work outside of your local WiFi. If it "worked" before on an old NVR then it was either configured correctly with NAT or port forwarding or more likely you were probably...

1) Is the new NVR on the same (internal/local) IP address as the old one? 2) Is the IP address configured in Hik app your public facing IP address (NOT a local IP address)? 3) Have you opened the relevant port or configured port forwarding on your router? 4) Is the IP domain config in Hik app...

You have not said how your devices are setup in your Hik app, are they direct IP/Domain or are you using Hik-Connect service? What country and mobile network are you on?

You have not given any information about the model of NVR/cameras but this sounds like it could be the video quality settings for the "Main Stream (Event)" are set low and the "Main Stream (Continuous)" are set correctly. Go to your actual NVR native interface (not the camera web interface and...

Only thing I can think of is that a lot of NVRs have both VGA and HDMI monitor outputs. And you can choose to have the console menus displayed on VGA OR HDMI (and sometimes there is an "Auto" option). So maybe you have your monitor connected to HDMI but the menus are being output to the VGA (or...

I would first log on to an ANPR camera web interface by going to the camera IP address in your web browser. Although how you do this will depend on if your cameras are plugged into the PoE ports on your NVR or connected via other switches/network. Once logged in to the web interface go to the...

In my experience I would only recommend the 2.8-12mm focal range for an ANPR camera if it's mounted quite close to the subject. For 30-40m distance (and even for lesser distances) I would always go for the 8-32mm version (although I don't know if the camera model above is available in that focal...

Static IP is required for direct-IP connection but you could still try changing the NVR port number and see if Hik app still works and if it does then see if it solves the "O2" problem.

You could try changing the default NVR port 8000 to something else (e.g. 8001). If Hik-Connect/app and everything works then all good, if not then if you have made the change locally on the NVR itself you can just change it back if things don't work. e.g. don't make the change remotely in case...

Like I said, with direct-IP the solution for us was to either change the default NVR port (from 8000) or forward a different port to the NVR port 8000. Before that I did ask our telecoms supplier to ask 02 to remove any/all restrictions on the acccount as I thought maybe their adult filter or...

If it is the same problem we had it's got nothing to do with your internal infrastructure. But I guess it may not be that issue... If you know someone with a phone on a different network which you can you can temporarily install & configure the app on you could determine if it is the "02"...

Thanks for the link. However if HikVision wanted to improve security they should not force you to use the "admin" user for everything. HikVision don't allow you to lock the admin account and create an admin account under a different name. To access a device you only need the username and...

This sounds like this issue I raised here a while back (and that thread links to another with more info). I had a user upgrade to an iPhone 13 on 02 and they could no longer reliably view streams on the app when on mobile data (3G/4G/5G). It wasn't 100% consistent though, for example, sometimes...

How are you connecting to your system on your phone via the app? Are you using direct IP/Domain connection or Hik-Connect Domain/HikVision service? What mobile network is your iPhone on?

I have noticed this sort of difference between some HikVision cameras. I just adjust the image Saturation setting up or down to compensate.

I would add my thoughts in addition to Dans reply just to think about - if you want/need an uninterruptible power supply (UPS) to ensure the system continues running during any power outages then of course a single NVR connected to the UPS is easy. If you add a PoE switch then that would also...

@butako3 Is the camera connected direct to an NVR or connected to a PoE switch or PoE injector? If on a PoE device then of course that could be the culprit. I have had past issues with PoE failing on switches resulting in intermittent camera down issues. Either way I would try another port on...

@Phil thanks for the clarification. I note that the "IP Camera Time Sync." I think is set to enabled by default. However, in my case I was trying to find a way to get ANPR cameras FTP functions to work when connected to the NVR. So far it seems impossible. If you use cameras direct to the NVR...