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@Dan and @JB1970 thanks for the info. Right now if I click on your link above (HIKVISION UK PORTAL) it redirects me to https://www.hikvisioneurope.com/uk/portal/ and it shows a portal but with only Home -> portal -> Software -> Software Tools with a few tools, no other directories or anything...

I'd like to know if this is possible too. I had the same issue with the police recently. I just sent the files and hoped they had software to play it... If you download via iVMS-4200 there is an option to download a HikVision player which works for me locally, but it's not possible (or sensible...

For the last week or so when I go to the UK portal I either get an error page with some HikVision email links or a portal site with seemingly no Firmware. And it can change minute to minute for some reason. Does anyone know if the UK portal being retired? Links are...

Not sure if it's the same issue or not, but I had an issue this week with one of my NVRs giving the "no record file found" in iVMS playback. The calendar chooser in playback showed that there were recordings present for the date/s in question (the small blue triangles on the calendar dates), but...

Some differences will be country specific such as legal requirements/restrictions for different Countries, and other basic differences such as languages etc. But I suspect the main reason is so HikVision can control their market and their suppliers in each different country/region. For example...

Your video settings will need to be a trade-off between what quality you want to record vs how much footage you want. You may need to experiment over time to get the recorded quality good enough but still having storage for the right number of days. No right or wrong answer but personally I...

The network switch in question - do you have other devices plugged into it that are working and showing network activity lights? Just trying to rule out hardware problem with the switch. I have had cases in the past with switches where the network fails and the PoE is still working as well as...

I would not do this. As you say, installing the wrong firmware can brick cameras but also those "wrong" firmware cameras can be bricked later by updates of NVR firmware! To explain - I accidentally once installed the wrong firmware onto a couple of cameras and although the cameras worked fine...

In short, yes. The screws in your photo are securing the camera and surround to the base junction box. When you undo those screws, depending on the camera model you should find one or more cables to disconnect in the junction box. See here for example...

I have had a couple of camera do this after many years of being exposed, One option is to take down and store inside somewhere warm/dry for several days/weeks and hope the condensation goes away. I have never attempted to open/re-seal cameras, I just decided re-use them somewhere else more...

I suggest you update your post with more information such as app platform (Apple/Android), app version etc. And maybe details of NVR & firmware versions too.

You have not really given much information, I suggest you update your post with more details such as model numbers of NVRs/camera, firmware versions etc.

I think recommended maximum run of Cat5/6 PoE is 100 metres. So if the cable is good, the ends are wired correctly then you should have no problems. Personally I have a couple of cameras with longer runs with no problems, although these long runs are on PoE switches not direct to NVR. Firstly...

I'm wondering now if the problems I am having are related to this recent G1 firmware update. The G1 firmware has not been updated since 2021 and now suddenly a new firmware with release notes of: "Network Camera-V5.6.820 Release Note-G1 (2022-05-19)" "Modify Function: Improve real-time...

@Kyle - yes, I have got into the habit of completely uninstalling iVMS every time I upgrade now (with an export/import of my config).

Maybe it's something to do with how the IT people here set up my PC/user, I don't really know the in's and outs. I just know I logon to Windows 11 as a non-admin user, but IT did set me up an admin user too. So when I go to install iVMS it Windows says something like "do you wish to allow...

I installed v3.9.1.4 - it still requires admin privs each time I run it though. I thought it would, every single version I ever installed did the same.

@JB1970 again, thanks for ideas. Still getting problems, more often with the remote sites, but still sometimes with the local site. 1) When I try the "disconnect" setting - the issue still occurs with the same infrequency but instead of showing the low-res sub-stream at full screen for up to 60...