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Have you followed the instructions here which including enabling POP/IMAP access for the account? It also shows a different smtp address there too.

I finally solved this firmware update issue, so in case anyone with same or similar issues finds this thread in future I will detail the answer. It WAS a network config issue where I was using a LAN-to-LAN IPsec VPN. It turns out I needed to lower an obscure setting on BOTH the Site A and Site...

You now need to use what they call an "App Password" in your HikVision device/s and NOT your account password. I think Hotmail is now Outlook/Microsoft? In which case see here: https://www.msoutlook.info/question/773

It's nothing really to do with you using a phone app for email, it's just companies seem to call these special passwords "App Passwords" I guess because you could use them in a phone app (or desktop app or in this case a "device") that needs to send email using your email account. It's to avoid...

Are you using an "app password" from Outlook? As Kyle said above, for email services that support it you will need to generate an email "App Password" for the NVR. You need to enable some form of 2-factor authentication on your MS/Outlook account and then generate an app password there that you...

Isn't that a smart managed switch? Have you configured IP/username/password? Logon and check firmware is up-to-date as well as what the port status or perhaps log messages say etc. Also, confirm what the IP addresses are of each device in the network - confirm there are no duplicated IP addresses.

@JB1970 where you say you updated via iVMS could you detail exactly where/how that is done for NVRs / Cameras? Thanks

I have not solved this but I think I now know the reason - I think it's to do with the network config but I don't understand why. I am at site A and the NVR is at site B. A network and B network are connected via (DrayTek) router Lan-to-Lan VPN. I just confirmed the problem with batch config...

I have a UK DS-7616NI-M2/16P NVR which was supplied with firmware V4.63.020_230808 (Don't know if it's relevant but hardware version is B-R-K21B1-00) I have read through the couple of long threads here about M-Series V5 firmware and I thought as things have now hopefully settled down and...

o.k. I finally got to the bottom of this with the help of direct HikVision support - I was pleasantly surprised to get responses from them. It's all to do with the "Exposure -> Gain" setting. The H8 ANPR guide does say to set Gain to 20 BUT if the day/night switch is set to Auto then the Gain...

@trempa92 just an update - V5.8.50 unfortunately seems to make no difference to exposure settings verses V5.7.80 It literally seems impossible to get a black video feed at night on these UK H8 cameras - my older H3 ANPR cameras show a jet black video feed at night (what I would expect). The new...

@trempa92 I found V5.8.50_240806 on the UK Portal here which my camera DID accept. And that is the completely new web interface. So I will see if that makes any difference to the night capture / exposure at night on this camera. I might risk trying the global website update to V5.8.60_240807...

@trempa92 I tried them all now and still no luck. I even tried going back to the older one on the UK web site (V5.7.80_230712) but it won't let me do that either. This sucks...

Hi @trempa92 I tried V5.8.50_240306 and it's the same - didn't work. This camera is on V5.8.20_231024 which I must have downloaded from the global site I think. That version/revision is not even listed on the Euro portal link you posted. I did also try V5.8.40_231023 as that seemed to be...

@trempa92 I tested higher exposure settings (1/4000 and above) and the image gets super-grainy but the amount of light getting in still does not seem to reduce. For example, an image at 1/4000: Although the camera DOES seem to capture more plates at 1/4000 so some success I guess. And as I...

@trempa92 today I tried to upgrade my H8 which was on the 5.8.20 firmware to the 5.8.60 but it does not seem to accept it... When I click the "Upgrade" button then click o.k. I get an "Upgrading" dialog with progress. It stays at 0 for a few minutes then just returns to the "Maintenance" page...

@trempa92 thanks and yes, I agree and I have exactly that setup - anywhere with an ANPR I have a normal camera too. With older cameras I always set to 1/2000 and no problems - black screen as you say at night but successful capture of plates. But these new H8 camera sensors just seem to let...

@trempa92 here are the settings for the problem H8 camera. Any advice appreciated. It's a narrow-ish country road where vehicles could be to one side of the road or could be in the middle of the road, on a bend where vehicles generally will be going fairly slow as I said before. No problems with...

@Phil, no prob, but, I am pretty sure the answer is no as the FTP config is on the camera, I could not see any FTP config on the NVR so I couldn't see the M Series being any different to older models in that regard. Some previous installs I have most cameras connected to NVR then a small PoE...

@trempa92 thanks, I used to set my old ANPR cameras to 1/2000 to successfully capture at night but the H8 guide says: Speed < 30km/h — Exposure Time : 1/150-1/200; 30km/h < Speed < 60km/h — Exposure Time : 1/250-1/500; 60km/h < Speed — Exposure Time : 1/500-1/1000 I guess my estimate of 30mph =...