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have you tried selecting a camera channel first? David

When you get another router make sure you can program the LAN subnet the same as your existing network. Less hassle changing your setup.

Good luck, Any problems take a screenshot and include error messages. for your router here's a link to the UK router firmware upgrade. Check your router hardware version and region. https://www.tp-link.com/uk/support/download/td-w9960/#Firmware

Don't forget to upgrade to the latest firmware, try the web gui first. If that fails use IVMS-4200 or direct at the NVR using a USB key. The factory reset will default to your current firmware.

Did you tell Hikvision what your current firmware is? I am wondering if a full factory reset of the NVR would help, the current config could be corrupted. The key to this is where your existing firmware came from, you need someone who has access to Hikvision technical resources. I suspect the...

Does the attached help? From the link go to para 1.3 Reserve LAN IP address. check NVR enable DHCP Delete the MAC bindings that you created. create the reserved IP address. When done send me a screen shot. Sorry for the confusion, I'm used to routers that use DHCP MAC binding from the ARP. I...

Let me check.

did you miss my earlier reply....

Most of the regional sites only list the latest firmware and no older versions. Even an advanced Google search for your NVR firmware and build yielded nothing. Does the NVR serial number plate (on the bottom???) show any regional info? David

I cannot find your current firmware version anywhere, what is the history behind your NVR? Having worked in Africa I know there is a massive regional variation of products there and some strange firmware loads. David

@RexTheRunt you need reserve lan ip address….. https://www.tp-link.com/us/user-guides/TD-W9960_V1.2/chapter-13-specify-your-network-settings#ug-sub-title-1 mac binding is outside the scope of the dhcp server.

I should’ve said LAN, it connects to your router. I’ve worked in Chad and Cameroun. David

@RexTheRunt I found your NVR MAC earlier in the thread.

ARP List ID 6 has a different MAC address against IP 192.168.1.101, can you post the NVR WAN interface MAC address? I'll look at your router manual again to see if I've missed something. Is your NVR from the USA? David

I would say the icon without the red ring is enabled. The ARP table list shows both IP addresses (104 and 106) linking to the NVR MAC address, did you reboot the router after creating the NVR MAC binding to 192.168.1.104? Make sure your router firmware is up to date. David

Check the MAC address of the NVR WAN (ethernet) port is correct. On the binding list is line id 1 enabled? Are you just restarting the NVR or router and NVR? Does the router firmware need updating? just seen this. That will work but it is not right. If you change your router and get another...

From the hikvision eu portal. Check your firmware build date as well. https://www.hikvisioneurope.com/eu/portal/?dir=portal/Technical%20Materials/07%20%20Video%20Intercom/00%20%20Product%20Firmware/02%20Indoor%20Station%20%28KH%29/KH6320-%28W%29TE1%20KH8350%20KH8520-%28TE1%29

never used hik partner pro. I'd definitely check what they had in place to mitigate failed firmware upgrade. Pro cameras may have dual boot firmware profiles.

I would only do this if I was remotely logging into a local PC. Uploading the firmware file over the WAN connection could result in a bricked camera. I would also ensure the local PC is connected to the local network using an ethernet cable. This is probably best done on site. David

is an ivms-4200 config file file being written to the wrong pc / directory? maybe a permissions problem between the various accounts. David