Trying to export clip to usb file not supported fault

[BSN]

Can anyone help when I try to export a clip to a usb connected to the DVR I get a message that "The backup file does not support the selected format" I have formatted the usb via the DVR which is a DS 7616-I2 recording in 4K.

 

[Dan]

Hi @BSN

Are you still having this issue?

The term 'backup file' is not something we have seen before when trying to export footage to a USB, can you share a photo of exactly where you are seeing this message? (Also, which menu are you going to when trying to extract the footage?)

 

[indike]

Can anyone help when I try to export a clip to a usb connected to the DVR I get a message that "The backup file does not support the selected format" I have formatted the usb via the DVR which is a DS 7616-I2 recording in 4K.

I'm also having the same issue. Did anyone support to the above query?

 

[Phil]

Can you give us more info please?
Are you doing this via a local monitor connected to the NVR?
Or via a PC and browser?
What OS?
Which browser?
How did you format the USB stick?

 

[mjm__]

Hi I'm having this issue too. Trying to export videos directly from DS 7608NI-12/8P with firmware 4.51.007 to an external drive formatted as NTFS

The selected files don't export and the error message appears when you hover the mouse over the export progress icon in the top right.

Just says "the backup file does not support the selected format"