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A few customers have been in touch today to say that upgrading to the V4.61.000_220507 has sent their NVR into a constant reboot loop, making it very difficult to reinstall an earlier working version onto the recorder.
This does not seem to be affecting all NVRs, so we are trying to ascertain why this is happening with Hikvision.
For now, please only use the V4.60.005 build220108 or earlier in the download portal, which is safe to use, and avoid any of the V4.61.000 builds.
If you have any feedback after trying one of these versions / have experienced the same issue, please feel free to share it below.
UPDATE (14/09/22):
We've also tested the V4.61.000 firmware in the portal and have not seen the same issues.
Hikvision has let us know that boot loops are due to a manufacturing issue and should only affect a small number of DS-7608NI-I2 / DS-7608NI-I2/8P NVRs built in 2015, which updating to this version seems to have triggered.
So it seems like this version is safe to use on most NVRs, unfortunately, we have no way of telling which ones are affected by this manufacturing issue just yet.
If you are experiencing this issue and your NVR is out of warranty, Hikvision will still repair it if you contact your supplier / installer:
www.use-ip.co.uk
This does not seem to be affecting all NVRs, so we are trying to ascertain why this is happening with Hikvision.
For now, please only use the V4.60.005 build220108 or earlier in the download portal, which is safe to use, and avoid any of the V4.61.000 builds.
If you have any feedback after trying one of these versions / have experienced the same issue, please feel free to share it below.
UPDATE (14/09/22):
We've also tested the V4.61.000 firmware in the portal and have not seen the same issues.
Hikvision has let us know that boot loops are due to a manufacturing issue and should only affect a small number of DS-7608NI-I2 / DS-7608NI-I2/8P NVRs built in 2015, which updating to this version seems to have triggered.
So it seems like this version is safe to use on most NVRs, unfortunately, we have no way of telling which ones are affected by this manufacturing issue just yet.
If you are experiencing this issue and your NVR is out of warranty, Hikvision will still repair it if you contact your supplier / installer:
Please Read: - Newest I-Series NVR firmware - please do not upgrade to V4.61.000_220507
Hi @Dan thank you for this update really useful and thank you again for supporting us by pushing Hikvision on this. It is disappointing that they cannot give more precise details about what they will do about this issue. This is clearly a fault that was present at the time of manufacture...
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