Hi, I am in Australia and apologies I am not real good on the technical stuff and unfortunately have been left in the dark by installer who is offering no assistance.
I recently had a security system - NVR (EZ-NVR1D08HS-8P-AUS), 8 cameras (5 dome, model EZ-IPC-T1B63-SMD and 3 bullet, model EZ-IP-B3B62P-AS-0280B-S2-AUS) installed in residence.
All dome cameras are recording and can use motion options for human and vehicle but do not have same option for 3 bullet cameras - they are recording but when I select playback it is not detecting human or vehicle motion and I get a message "no records" - which there should be as there has definitely been motion in these areas.
I have gone into Video Detection and ensured 'enabled' is on but still not helping.
I am desperate, just don't know what to do and having 3 cameras not working properly is so frustrating and pointless. Any guidance or suggestions or contact number in Australia would be appreciated.
I recently had a security system - NVR (EZ-NVR1D08HS-8P-AUS), 8 cameras (5 dome, model EZ-IPC-T1B63-SMD and 3 bullet, model EZ-IP-B3B62P-AS-0280B-S2-AUS) installed in residence.
All dome cameras are recording and can use motion options for human and vehicle but do not have same option for 3 bullet cameras - they are recording but when I select playback it is not detecting human or vehicle motion and I get a message "no records" - which there should be as there has definitely been motion in these areas.
I have gone into Video Detection and ensured 'enabled' is on but still not helping.
I am desperate, just don't know what to do and having 3 cameras not working properly is so frustrating and pointless. Any guidance or suggestions or contact number in Australia would be appreciated.
