timearnshaw
Member
- Messages
- 11
- Points
- 3
Hi all, have searched and can't find an answer - I have a DS-2DE4425IW-DE but this particular camera seems to come in various flavours with different numbers at the end following the model designation e.g. DS-2DE4425IW-DE (T5), DS-2DE4425IW-DE (S5), DS-2DE4425IW-DE(S6) etc. and this seems to affect which firmware should be used.
Problem is when I log into the web interface and look at the information in System there is no mention of the number in brackets at the end of the info displayed. I can't find anything based on serial number either, so anybody have any idea how i determine what model it is from the various S5,S6, T5 etc. options which seem to exist for this model? It was purchased from authorised UK dealer and has region code WR in the serial number.
Serial number says it is manufactured 20210109 if that helps at all, and it is currently running firmware V5.6.18 build 210428.
Thanks in advance for any help - quickly learning that Hikvision is still a pretty immature product in many ways with poor (in my experience) dealer support - my dealer has been hopeless, email only, I email them, they email Hikvision, they email dealer with questions, dealer emails me, days in between each interaction etc.!
Problem is when I log into the web interface and look at the information in System there is no mention of the number in brackets at the end of the info displayed. I can't find anything based on serial number either, so anybody have any idea how i determine what model it is from the various S5,S6, T5 etc. options which seem to exist for this model? It was purchased from authorised UK dealer and has region code WR in the serial number.
Serial number says it is manufactured 20210109 if that helps at all, and it is currently running firmware V5.6.18 build 210428.
Thanks in advance for any help - quickly learning that Hikvision is still a pretty immature product in many ways with poor (in my experience) dealer support - my dealer has been hopeless, email only, I email them, they email Hikvision, they email dealer with questions, dealer emails me, days in between each interaction etc.!