HIKVISION live view and playback intermittently not working

[Ben jackson]

Hi Phil and Kyle.
So my camera has stopped streaming live view.
I can confirm when I log direct into the camera it also isn't streaming..
The camera is also still in the different port on the NVR.
The camera is also using a different cat 5 rj45.

I reverted all settings back to the same as the other two cameras after HIKVISION messed around and made all cameras worse on Thursday evening.

The camera worked until today Saturday at 11.00am was when I checked...

I will leave the camera broke for you to see on Monday.

Please can you contact me on Monday morning to discuss logging in to confirm issue and successfully replace the camera under the HIKVISION 3 year guarantee.

Kind regards
Ben

 

[Phil]

Hi Ben,
As per Dan's email this afternoon, Hikvision Tech Support have informed us that they believe they need to patch the firmware, or perhaps provide a new version.
We'll be in touch as soon as we hear more from them.