DS-2DE4225IWG-E hikvision

[slou73]

Just installed the hikvision DS-2DE4225IWG-E but really struggling to configure the configurations for auto tracking my camera only moves when I move it

 

[slou73]

View attachment 12632

My DS-2DE4A425IWG-E and your DS-2DE4A225IWG-E cameras do have auto-tracking. Same cameras with the exception one is 4MP and the other is 2MP. You can configure smart events on the camera to start auto-tracking. This is where you need to go in the camera web GUI menus to configure it:

View attachment 12630 View attachment 12631

View attachment 12632

My DS-2DE4A425IWG-E and your DS-2DE4A225IWG-E cameras do have auto-tracking. Same cameras with the exception one is 4MP and the other is 2MP. You can configure smart events on the camera to start auto-tracking. This is where you need to go in the camera web GUI menus to configure it:

View attachment 12630 View attachment 12631

No tracking I can highlight green nothing there?

 

[johnfitzy]

It's down there... either use the scroll bar on the right side of the screen:

or lower the zoom level in the browser:

 

[slou73]

It's down there... either use the scroll bar on the right side of the screen:

View attachment 12647

or lower the zoom level in the browser:

View attachment 12648

Don't get last on small pic?

 

[slou73]

It's down there... either use the scroll bar on the right side of the screen:

View attachment 12647

or lower the zoom level in the browser:

View attachment 12648

 

[slou73]

OMG I BLOODY LOVE YOU IT WORKS XXXXX

 

[johnfitzy]

There is newer firmware for you NVR available here:

DS-7604NXI-K1/4P(D)

Also, check your PTZ camera that you are running this latest firmware:

DS-2DE4A225IWG-E

 

[slou73]

There is newer firmware for you NVR available here:

DS-7604NXI-K1/4P(D)

View attachment 12649

Also, check your PTZ camera that you are running this latest firmware:

DS-2DE4A225IWG-E

View attachment 12650

Amazing I was crying last night now got a big smile om my face...thank uou sooooo much xx

There is newer firmware for you NVR available here:

DS-7604NXI-K1/4P(D)

View attachment 12649

Also, check your PTZ camera that you are running this latest firmware:

DS-2DE4A225IWG-E

View attachment 12650

I was crying yesterday now I've got a big smile on face..thank you..I wouldn't know how to get

 

[slou73]

Hi John somethings happened can't cam on tv but can on phone? Husbands going to kill me

 

[johnfitzy]

Hmm... it's not too bad if you can still see the cameras on the phone...

First easiest thing to try is rebooting the NVR.

What was the last thing you remember doing before this happened?

Do you see the cameras if you use your computer and log into the NVR web GUI? like this:

 

[slou73]

Rebooted the NVR still the same
I was looking play back then went to live view and screen had gone.
Can see on laptop..but on tv can't use any of the setting preset or go to the settings at top

 

[johnfitzy]

Send another picture of the TV... I need to see the left side of the screen.

on tv can't use any of the setting preset or go to the settings at top

If you use the mouse to click configuration at the top, do you get the configuration menu?

 

[slou73]

Yes

 

[slou73]

Thinking back I may of click on that

 

[johnfitzy]

oops... I'm meant send a picture of the whole TV screen on "live view" before you clicked configuration

 

[slou73]

All leads are I've checked them because I pulled tv out

 

[johnfitzy]

hit the "X" on the PTZ menu window and send another picture... I looking to see this again...

 

[slou73]

This okay

 

[slou73]

And this

 

[johnfitzy]

Click on Channel and send another picture:

 

[johnfitzy]

wait.... I see you did send that picture