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Just to clarify, are you trying to log into it in a web browser? You need to use the email address and password for the Hik-Connect account which the AX-Pro was set up on in a browser - is this what you're trying?

Hi @N22TTH What's the model number of the camera that you're locked out of please? Most new IP cameras will have a physical reset button for defaulting the camera to it's factory settings, which is often located beneath the microSD card cover. Can you see a reset button on yours anywhere?

You can download the latest smoke detector firmware here. Please see from step 3 in this post for instructions on how to update the firmware via the main hub's webpage.

It may be that something has changed with the encryption key when you updated to V5, or it has been wiped completely. Try setting a new encryption key as shown in step 4 or part 1 in this guide, and then enter this on the 'Local' page again. Or, disable stream encryption entirely by clicking...

Thanks for the feedback @TomThumb :) I've tested the 1.5TB microSD card in a non-C version of the DS-2CD2386G2-IU today and it worked, so we've verified that they work in both G3 and G5 platform cameras. So, I think you should be safe to use a larger card in your camera.

The capacity of microSD is something that is continually increasing at an astonishing rate, with cards as large as 2TB starting to become available. As almost all new Hikvision IP cameras have memory card slots for onboard storage, and you would have traditionally needed an NVR with hard drives...

I've just tested a DS-7608NI-K2/8P with a DS-2CD2387G2-LU(C) ColorVu camera, and on the latest firmware, and there are no compatibility issues. You're able to use the AcuSense features (human and vehicle detection) on the camera via the NVR now, which was an issue at one point. However, you...

Unfortunately it hasn't, but the next version should (V5.04.050).... Update here: https://www.use-ip.co.uk/forum/threads/m-series-firmware-v5-03-released.11255/post-54858

Update on this issue - Hikvision have told me that this fix has been postponed until the next M-Series firmware update. Here's their reply to me: I'll test and confirm when the new version is released.

I'm not certain that you can actually add ONVIF cameras to the indoor stations, as all of the instructions I've found specify using the 'HIK protocol' only. E.g. see section 2.3.5 in this manual. Also, if you look at the datasheet here, it doesn't state that the indoor station is ONVIF...

OK, so you trying to connect the cameras to the DS-KH6320-WTE1? If so, this won't work, as you can only add cameras to an indoor station. The doorbell supports ONVIF, but this is only for adding the doorbell to an NVR (and not for adding cameras to the doorbell).

It might be that the password created for the ONVIF profile is too simple - we've seen this cause problems before - it's worth trying something more secure (with letters, numbers and special characters). Have you created an ONVIF user for the cameras, which is different to the normal default...

Hi @midisama - you need to enable ONVIF on most cameras and create an ONVIF user(username and password), and then use those user credentials to add the camera via ONVIF. For new Hikvision cameras, you can create an ONVIF user in Configuration>Network>Platform Access>ONVIF: For older...

Ah, OK, that's interesting... Good to heat that it's working for the Headteacher at least. I wonder if you uninstall LocalServiceComponents from your installed apps, and then install it again by clicking the jigsaw piece in the top-right corner when logged in to the NVR, it helps? It may well...

I've just tested with an I-Series NVR running V4.61.030, and a DS-2CD2055FWD-I running V5.6.820, and digital zoom works. Just to confirm, are you using this button to do it, clicking and dragging to draw a box on the stream to zoom in on? Try these things if so: Update the camera firmware...

Thanks - it's a known issue with one of the I-Series firmware versions. If you clear all of your cookies for the NVR webpage, and reload the page with fresh cache (Ctrl+F5), it should let you log in again in Edge to update to the current firmware, which should hopefully resolve the live view...

Hi Mark - just to clarify, are you saying here that you can no longer reach the login page for the NVR in Edge / IE mode?

Try using Edge in IE mode: https://www.use-ip.co.uk/forum/threads/how-do-i-use-internet-explorer-mode-in-microsoft-edge-to-connect-to-my-cctv-equipment-on-windows-10-11.8672/

Could you please share a screenshot of the camera's 'Basic Information' page, with the serial number blurred out? Just so I can check I've definitely sent you to the right firmware for that model. You can blur out the serial number using this browser extension...

No problem! It'll probably take a while with the file sizes, so best of luck!