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Hi @jos Can you please share screenshots of your motion detection settings and your record schedule settings?

Hi @Jdmspec There is actually a slightly newer firmware version for this PTZ model - V5.8.0_231109 - the missing auto-tracking settings could be a glitch with your current firmware that might have been patched with this latest build of the firmware.

Hi @ian1975 If you take the NVRs IP address (which you can find in the network settings using the direct monitor) and enter it into the address bar in your browser you should be taken to the NVR login page. Once you've logged into the NVR, you can go to Configuration > System > Basic...

Hi @davenel The DS-2CD2T87G2P-LSU/SL you have has never supported Hybrid Light (e.g. both IR & White Light LEDs), this model has always been just a ColorVu model that only supports White Light LEDs for achieving a colour image at night (it does not support an IR/Black & White image)...

Hi @CMA The firmware you are currently running on your NVR is most likely the latest, if it has auto-updated to that version it probably means your NVR is a (C) version and, as you will see from the product page you've linked, that V5 firmware is specifically for the newest (E) versions of the...

Thanks @alfaclvi Do you have a link for the Temp folder where you found this firmware? We've looked at several folders in the EU portal labelled Temp/Temporary and can't find the firmware version you mentioned above.

I've just spoken to my colleague about the particular error message you are seeing and they say they have recently started seeing this error message on our NVR/cameras as well (which are not on a VLAN). They say they have raised this issue with Hikvision support and that the only workaround at...

Okay, It could be that your VLAN might be the cause of the problem, if you search "Hikvision VLAN" on the forum you will see multiple threads where Hikvision users with their systems set up on a VLAN have run into all kinds of issues which other users (not using VLANs) have not been able to...

Hi @davenel As far as we are aware, it is not possible to change the NVRs internal NIC to match the same IP range as your local network. We have only ever played around with it a few times and changing this internal IP address always causes strange network & NVR behaviour, there might be some...

Hi @bekzat You can find the V3.5.0.9 software HERE

Thanks @IanW So you don't have a 'Firmware Version Property' box at the bottom of that page that looks like the one below? I just want to double-check because we don't have any experience with the HiWatch/HiLook cameras so don't know if they include this same information that the Hikvision...

Hi @IanW Can you please log in to one of your IPC-D140 cameras, go to Configuration > System > Basic Information, and confirm the 'Firmware Version Property' of these cameras? Can you please also confirm the firmware version currently used by the camera?

Hi @IanW So you are seeing this error when trying to update to V4.30.071? Have you tried rebooting the NVR and clearing your browser cache/cookies? If the V4.30.071 update still doesn't work after the NVR reboot and cache clearing, can you please try upgrading to V4.30.060 build201228 EUI...

Hi @ravi uttam If you go to the Maintenance menu in the NVR settings you should be able to access the NVR Logs, here you can search for exceptions which should highlight what the beep error is relating to.

Hi @amilek I think the 2.8mm DS-2CD1047G2-LUF will be fine, the overexposure/glare issue is much more of an issue with IR LEDs and also when the camera is pointed more directly towards a wall. With these cameras using the White Light LEDs and with the walls being at the very edges of the LED...

Hi @ravi uttam Good to hear the firmware worked, if that one worked you should be able to upgrade to the latest version - V3.4.5 build190715

Thanks @IanW So it looks like you are running quite an old firmware version (build 171121 means this firmware was released in 2017) and there have been around 20 firmware releases since the firmware you are currently running. As you are so far behind on firmware, we don't recommend upgrading...

Hi @IanW What firmware version is your NVR currently running?

There is a DS-2CD2047G2H-LIU/SL (Black) but unfortunately, there is no stock currently available.

Hi @DrPhilG Okay, If you do want to stick with PTZs, the smallest and most cost-effective option would be the DS-2DE2A404IW-DE3(S6) 2-Inch 4MP Mini PT Dome Camera but this only offers a 4x optical zoom (2.8-12mm), if you want more zoom range we would recommend the DS-2DE4A425IWG-E 4-Inch 4MP...