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Hi @tchall The latest information we have is that the largest HDD size that the DS-77xxNXI-I4/S NVRs supports is the 18TB Western Digital Purple Pro AI Surveillance HDD. See the attached document that explains the HDDs that Hikvision has tested with each NVR series.

Thanks @Icespisteve The camera is running the latest firmware, when you get a moment please update the NVR to the latest firmware - V5.03.010_240606 In regards to configuring the PTZ, this guide from Hikvision should help you with the steps to optimise your PTZ camera's performance as well as...

Hi @Laura O. The camera model you have is an indoor in-ceiling dome camera and doesn't support IR LEDs for night performance, so you will get a colour image 24/7. This is fine if the scene it is covering is well lit 24/7 but if your scene is dark at night then you won't get very good night...

Hi @Icespisteve Can you please confirm the exact PTZ model you have and the firmware version it is currently running?

If the NVR is rebooting as regularly as say it might be difficult to log in (with a browser or direct monitor) and confirm the firmware version. If you can't get the system > Basic Information menu before the NVR reboots, the other option would be to use the Hikvision SADP Tool to check the...

Hi @davidoc Did the restarting/rebooting just start out of nowhere or did it start happening after updating the NVR firmware? If it was after updating the firmware, can you please confirm the firmware version you updated to?

Hi @ian1975 You update the firmware by logging into the NVR with a browser, you can find the NVR IP address using the SADP Tool. See the guide I linked you to in my last post for more detailed instructions on updating firmware.

Okay, You'll need to enable Virtual Host in the NVRs settings which creates virtual links to log in to each directly connected camera.

Thanks @mrjonesss The latest firmware for the DS-7604NI-K1/4P(B) is V4.30.096_build221220 Are the cameras plugged directly into the PoE ports on the NVR or are they connected over the local network using a separate PoE Switch/Injector?

Thanks @ian1975 Below are the firmware updates available for your models: NVR: V4.76.015 // V4.82.100_240606 (update to the V4.76 firmware first and then update to the latest V4.82 firmware) Cameras: V5.7.17_240606 (the page linked here is for the 2543G2, but the 2387G2 also use the same...

Hi @mrjonesss If this one camera has been playing up for years then it probably is more likely a fault with the camera, but please do confirm the model number and the current firmware of that camera because very old firmware can also cause weird, glitch behaviour.

Hi @mrjonesss When you can, can you please confirm the model numbers for the NVR and cameras? If the 8MP cameras are newer AcuSense/ColorVu cameras then it could potentially be a bandwidth issue as the 4-ch Hikvision NVRs usually don't have enough bandwidth to manage multiple 8MP...

Thanks @jos Try updating to the latest firmware - V5.7.17_240606 - and see if there is any change to recording at night after the update.

Possibly, but as I said above, we've never worked with these 1-series cameras before so we don't know if this feature is supported even if connected to an NVR. You'd probably be best off contacting/emailing the supplier you plan to source the NVR from and see if they can confirm with Hikvision...

Hi @Mihael We've never been hands-on with these entry-level 1-series cameras but as far as we are aware, the ability to mark 'Human' & 'Vehicle' event triggers is only supported by higher spec NVR models and not on cameras recording to MicroSD cards.

Thanks @Mihael Apologies, I completely missed that screenshot. Try updating the camera to the latest firmware - 5.8.0_231108 Yes, your model is an entry-level 1-series camera so only supports Basic Motion Detection. We often say that Motion Detection is a bit of a blunt tool and that you can...

Hi @Mihael Can you please confirm the current firmware version that the camera is using and the 'Firmware Version Property' of the camera? (both of these can be found by going to Configuration > System > System Settings > Basic Information)

Thanks @jos That is very strange, what firmware version is your camera currently using? (you can find this under Configuration > System > Basic Information)

Hi @amilek The Hybrid Light Technology used by the 1047G2H-LIU(F) model is brand new so I would not expect this model to be obsolete, it is more likely that this model is so new that Hikvision hasn't yet released any new firmware and that the firmware they come pre-installed with is the latest...

Thanks @jos Those event and storage schedule settings all look correct (although you can disable "Scene Change Detection" as this has nothing to do with Motion Detection). Can you please share a screenshot of your playback timeline showing both daytime and nighttime periods? Do you actually...