DS-7608NI-I2 / 8P going off line?

[rosswill]

Hello I have a DS-7608NI-I2 / 8P with 7 cameras connected directly to it. Everything runs and does what I expect for around 2 weeks when I notice I can no longer log in with the Hikvision app - cameras offline message is displayed. If I log in from the local network I can see from the logs that the NVR effectively stops reporting events after a period. A simple remote reboot of the NVR brings everything back online and it will all work again for a while until things stop and the whole thing is repeated.

First question is what can I do to fix this. Do I need to replace the NVR for a more recent model? If this was the fix how easy would it be to transfer settings across from the old device?

Thank you

Ross

 

[Dan]

Hi @rosswill

Can you please confirm the firmware version that your NVR is currently using?

 

[rosswill]

Hello it’s the latest firmware I’m away from the device currently but when I checked last night it was the most recent

 

[Dan]

Okay,

When you can, please confirm the version your NVR is running because sometimes people think they are running the latest when they actually aren't.

Can you please also confirm the camera models you have connected to the NVR and the firmware versions they are running?

 

[rosswill]

NVR V4.61.025 build 220905
DS-2CD2086G2-IU V5.7.3 build 220112
DS-2CD2086G2-I V5.5.801 build 211105
DS-2CD2086G2-I V5.5.801 build 211105
DS-2CD2086G2-I V5.5.801 build 211105
DS-2CD2086G2-I V5.5.801 build 211105
DS-2CD2086G2-IU V5.7.3 build 220112
DS-2CD2183G2-IU V5.7.3 build 220112

Regards Ross

 

[Dan]

Thanks @rosswill

So the latest firmware for the NVR is V4.61.030 Build240123 and the latest firmware versions for your cameras are below:

DS-2CD2086G2-I - V5.5.820 231108
DS-2CD2086G2-IU/DS-2CD2183G2-IU - V5.7.15 240411

Please try updating the NVR and cameras to see if that fixes the offline issue you're seeing.

 

[rosswill]

Thank you I have updated firmware this evening and will see if this helps

 

[rajiv.dey.se]

Thank you I have updated firmware this evening and will see if this helps

Did that help I have same NVR and suddenly all my cameras went offline. So wondering what is the issue if its the software or hardware. Please respond

 

[rosswill]

So far it has yes, so I would definitely recommend upgrading the firmware as described above. Nothing has been changed hardware wise in any way with the cameras still on same cables etc.