Ah shame. Actually I have another to install next week, I’ll have another play with it and see how I go. I think I’ll call Hik UK support tomorrow and try and get a solution
Hi there I joined the forum as I am having the exact same problem. I am an installer and I installed an AX Pro to my office.
So I have done this on iPhone 13 using latest version of Hik Connect (iPhone also latest version of iOS):
Main screen>tap 3 buttons next to alarm name>settings>user...