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Ah shame. Actually I have another to install next week, I’ll have another play with it and see how I go. I think I’ll call Hik UK support tomorrow and try and get a solution

Are we any further along with this? Thanks all...

Image attached

Sorry I uploaded the same image twice, the third one is just showing that I have no permission when I in fact do!

Hi guys sorry for late response... I'll add some screenshots...

Hi there I joined the forum as I am having the exact same problem. I am an installer and I installed an AX Pro to my office. So I have done this on iPhone 13 using latest version of Hik Connect (iPhone also latest version of iOS): Main screen>tap 3 buttons next to alarm name>settings>user...