Recent content by Jake

There should be a newer firmware version for you to upgrade to. If you go to the firmware menu on the Hikvision Global website you can search for your camera and should then see the most up-to-date firmware version for your camera. Once the camera has been upgraded, give the ONVIF settings...

The first thing to check would be your firmware, could you let me know what firmware your camera is running, please? You can find this under Basic Information when logged into your camera through a web browser (To get there you will need to go to Configuration, System and then System Settings).

It may be better to try viewing the cameras using Hikvision's iVMS-4200 software instead. The download link for iVMS-4200 is below... https://www.hikvision.com/uk/support/download/software/ivms4200-series/

What browser are you using to view the camera in, please?

Could you send a screenshot of what you are seeing, please? What are you running Hik-Connect on (iPhone or iPad etc.) and what iOS version is it running?

There should be another Hik-Connect update (Version 6.6.410) for iOS. Does updating to this sort your issues?

Hi, The DS-2CD2385G1-I and DS-2CD2385FWD-I both use the same firmware, please find the link below...

Hi Nims From what I can see, it looks like the default password, if still active, should be 888999. I found it in the below user manual for your indoor station (Page 2). https://www.use-ip.co.uk/datasheets/HikvisionDS-KH6320-WTE1ConfigurationGuide.pdf

The '/S' stands for "Intelligent Perimeter Prote", according to Hikvision's latest Product Quick Guide. I have attached the page which shows you what each part of the NVRs product code means so you can have a look at it. It's not massively clear what it means but our understanding is that...

Hi @codlord, I have popped a screenshot below as well as attached the datasheets for these PoE switches, you should see that it shows that both options come with mounting ears :)

The Self-Learning feature on the AcuSense NVRs is used to help improve the false-alarm filtering. For example, if an object that isn't a car/human incorrectly triggers an event, you can upload a file of the object to the self-learning library. Doing so should then help the NVR to recognise...

If you are viewing the camera through IVMS, does disabling 'Display Transaction Information' in the Main View's Configuration stop the code from showing up, please? You can find it by clicking on the cog normally in the bottom right of the main view screen and then going to the 'Image' tab. If...

For this issue, could I get you to check whether you have the below setting set to 'disabled' or 'no', if not does the code disappear after disabling this, please? You can find this setting by selecting the Local Tab when in Configuration in a web browser.

Hi, I have had a chat with Hikvision about this, unfortunately, they have let us know that it isn't possible to add a wireless smoke detector to your system.

Hi Thor, It looks like you are running the most up-to-date firmware for your NVR. Please see Hikvision's download portals linked below which shows the first generation of Deepinmind NVRs firmware goes up to V4.1.28. EU Portal Link...