Unable to upgrade firmware

[epipen]

Hi there,

I am trying to upgrade the firmware on my ds-2cd2532f-i cameras through my K4 NVR and keep getting an error message saying "D1 - Upgrade Failed" on all the cameras.

I am using the latest V4 firmware on my K4 and the cameras are working fine.

I have another K4 and the firmware updates are working fine.

I have also used the batch update program and gives me an unknown error message.

Any ideas?

Cheers,
Epipen

 

[Phil]

Are you using the correct firmware for your cameras?

HIKVISION EUROPE

 

[epipen]

Hi there,

Sorry for the late reply, just got back from holiday.

I am using the correct firmware for the ds-2cd2532f-i.

I have 2 boxes using the same setup, the top box is working fine when updating the other gives me the error message.

Cheers,
Epipen.

 

[Phil]

There must be some anomaly between your two setups - what is different?