Unable to play recordings downloaded from the NVR

[Mark Simpson]

Hi

I'm using IE11 to manage the NVR on Windows 7. I'm able to record sections of videos and they're saved in the default location in my user profile area. I can't open them tho'. I've tried VLC and Handbrake. I downloaded the converter tool and that states: "The file cannot be converted". A forum suggested setting handbrake to the same frame rate as the cameras, but that didn't work.

I can open photos captured from the same interface. "Snipped" videos fail in the same way from the direct link that pops up.

I've connected with the iVS-4200 app on this PC and on my android phone and can record and view the recordings there. I can play the recordings with the player that downloads with the PC app., but I can't play them or convert them to play with any standard PC users are likely to have installed (VLC is universally installed).

Thanks for any help

 

[RBW]

VLC works fine for me.

Have you tried the Hikvision VS Player downloadable from here:

Hikvision Europe

 

[Mark Simpson]

The Hikvision player that downloads from the app when you first play a video works fine.

Trouble is I need to store videos on a central share for future viewing, ie by the police. They're going to insist on a common format.

 

[RBW]

The Hikvision player that downloads from the app when you first play a video works fine.

How does that work?

 

[Mark Simpson]

I think there's a tick box to install the player at the same time.