trouble adding 2nd local cam to ivm4200

[SeanJ]

Hi, I'm having trouble adding a 2nd ipcam to ivm4200 despit having them both on a few weeks ago, i can view both independently on browsers using local ip address but only one of them is accepted after finding them online within ivm4200. There is a message (also in pic) that says 'OEM device mismatches with the client version. Check if the face picture for the person in the device DAG.dll 5022'

I don't know about any face picture for the person in the device ?? or what that mightmean to so was looking for some help if anyone has had a similar message when trying to add their cam?

thanks.

 

[Dan]

Hi @SeanJ

What camera model is this 2nd camera you are trying to add?
What version of iVMS-4200 are you currently using?

 

[SeanJ]

Hi,

Camera: iDS-2CD7A26G0/P-IZHSY (same model as other cam working fine localy on ivm4200)

IVM4200 = V3.12.0.7 build 20240925

 

[SeanJ]

thanks anyway Dan, this was resolved by the latest firmware, it had only gone up a few (small end number) increments since i last updated it a short while ago but that was enough to stop it being able to use IVMS for whatever reason The companion cam is on way older firmware (about to be updated) and working ok on IVMS so it must have been some quirk with that release for me.. Anyway I'm back in the saddle now.