The server is exception. Operation failed.

[xiaobai174]

trying to connect my hikvision dvr to the internet, wasn't able to enable DDNS, received error message: The server is exception. Operation failed.

can anyone help??

 

[Phil]

What's the model of DVR please?

Have you tried the Hik-Connect portal as a means of managing remote access rather than DDNS (enable it in platform access, and make sure you basic network settings are set up such as Gateway (router) and Primary DNS (e.g. 8.8.8.8).