Remote diagnose of not working camera

[Baumi]

Hi,

Recently I have installed 4 cameras (DS-2CD2142FWD-IWS). Cameras are powered by PoE and they were working fine for couple of days. Yesterday one of the cameras seems ofline. Unfortunatelly I'm not there but I have a guy there that can check some stuff for me but he cannot climb the leadder to the camera itself. I can see that the port on the switch the camera is connected is not blinking (same when chaning port). Restarting camera by unlugging it from poe adapter / changing ports on poe adapter doesn't work. All other cameras still works fine. Is there anything that can be done remotely / on the server side without having physical access to camera to find out why it is not working? Any ideas?

 

[Phil]

Sorry, I don't think so.
I think you'll need to fetch that camera near the NVR and test it with a short/bought patch lead.
The biggest cause of failure is water ingress to the network connector

 

[Baumi]

Thanks for reply. I will take a look at it when I'm on site. If this is true and we had some water issues what could be possible damages?

 

[Phil]

This:
Hikvision camera failure - the most common cause

 

[Baumi]

Hi! Thanks for great post, but this just pointing out the cause of the failure not possible damages done to the camera.

 

[Phil]

The cameras are not usually 'damaged' by water ingress to the connector.
Normally, if you repair / replace the connection the camera is fine.

 

[Baumi]

Great, thank you for your help!