Overseas HIK access

[Branko]

Hi,

Hoping someone can help me my son had some cameras installed all works well and he can log in via phone app HIK-Connect, I’m wondering if I can log in from overseas he’s in Australia and I’m in China so I can view cameras. Is this something he needs to set up to allow me access. I loaded the phone app used his login in dut doesn’t allow me to log in? Comes up with message “ input a correct account or select a correct country/region.

 

[Phil]

Please see their tutorial videos on sharing the App and access to the devices:
Hikvision Technical Support

You should be able to access from abroad.

 

[Branko]

Please see their tutorial videos on sharing the App and access to the devices:
Hikvision Technical Support

You should be able to access from abroad.

Ok thanks will try

 

[SeraD]

Hi

The app does not work when you are abroad!

I have issues also which the app not working when I am overseas. I leave to difference destinations every year and the app does not work! Cameras are fine though.
I live in Australia and have no vision of my property the minute I leave the country. Works fine as soon as I get back. I have noticed ppl complaining and the response is "well that's weird" or "it should work" but have yet to see a good and valid response as to why it does not work and how to fix it!