Online

[SamG]

Hi, how can I make my device online to get a remote access.

 

[Dan]

Hi @SamG

What brand/model is your device?

 

[SamG]

Hi
Its a Hik vision Camera.

 

[Dan]

okay,

Do you know the exact model number of the camera? Is there a label on the camera which includes the model number?

Do you know what firmware version the camera is currently running?

We need to know the exact model & firmware because the process for setting up remote access might be slightly different depending on how old/new this camera is.

 

[SamG]

Hi.
DS-7604NI-K1-4P(B).
Firmware: V3.4.104, Build 201215

 

[SamG]

I have already downloaded it to my mobile phone. But it’s showing as offline.