Offline

[Jaso912]

Hi my hikvision app is showing offline can you please help thanks jasin

 

[Phil]

Some possible issues listed here:
Hik-Connect portal error message "No device is found. Make sure that the serial No. is correct and the device is connected properly."

 

[Jaso912]

This is what it's coming up with

 

[Jaso912]

And this

 

[Phil]

Is your NVR still accessible on your Local Area Network?
e.g. can you still browse to it?

 

[Jaso912]

Can log into just come up with offline think I might have had a hik connect update and not been able to view on my phone

 

[Phil]

By browse to it, I mean can you use a browser such as Internet Explorer to login to your NVR?

 

[Jaso912]

No I can't

 

[Phil]

If you run Hikvision's SADP utility on your PC what does that show please?

 

[Jaso912]

Showing nothing

 

[Jaso912]

Hi do the settings look ok

 

[Digilec]

Preferred DNS: 8.8.8.8
Alternative DNS: 8.8.4.4

 

[Jaso912]

Showing offline on status

 

[Digilec]

No IPV4 address? are you connected to a router?

 

[Jaso912]

And this

 

[Jaso912]

I will try a new cable when I get in tonight cheers

 

[Jaso912]

hi put in a new cable still the same

 

[Jaso912]

2

 

[Jaso912]

help

 

[Phil]

You have no network settings entered - they are all zeros.
Therefore your NVR is not connected to your network.
You will not therefore be able to access it.

I could guide you through setup, but:
SADP should still find your NVR and report it - IF it is actually network connected to your router.
As SADP is not showing anything, I suspect that your NVR is no longer actually on your network.

What started these problems please?
e.g. have you changed your router?