Offline 0x2002

[harriks]

I am having trouble viewing my CCTV via my apple iphone, the cameras are showing offline. I deleted the App in the hope it would self sort, but now when I log on it asks me to add device so I scan the QR code on the Platform Access screen but it cannot connect.

On the DVR itself it is showing status - offline 0x2002.

I have tried rebooting the router and changing the the DNS to prim 8.8.8.8 and sec 8.8.4.4

None have worked

 

[Kyle]

Hi @harriks

You should update the firmware on the NVR to this latest version - V4.30.101 build 191120

Are the cameras online if you use your IP address to access the NVR in a web browser? I.e. is Hik-Connect the only place they appear offline?

Try:

1. Removing your NVR from Hik-Connect (if you scan the QR code you should have the option to "unbind").
2. Log into the Hik-Connect Portal on a PC.
3. Add the NVR again to your Hik-Connect account by it's 9 digit serial number using the "Add" button at the top of the page.

Are you also confident that the NVR has a valid IP address and gateway set? The gateway should be your router's IP address.