NVR Issue

[Heliosgreen]

Hey,

I have a Hikvision ds-7716ni-i4/16p nvr, which was tested as working fine in my home yesterday. I took it to my shed to set up my security cameras. Installed the hard drive, and it was working fine for several hours: video signal, connected to the internet, remote access. When I returned, I noticed that the monitor was turned off (Dell). I went to wake the monitor with the mouse, and now my monitor won't show anything and goes straight into power reserve mode. I thought maybe the HDMI cable was faulty, so I tried a VGA cable, but the problem still persisted. I then tested the monitor to my laptop with both HDMI and VGA cables showing that the monitor worked perfectly (had signal). So I took the NVR back into my home to troubleshoot. I started by deleting the NVR off of Hik connect so I could start from scratch. Now I have two problems: the monitor issue (no signal when plugged into the NVR) and I cannot connect the NVR to my LAN network - the IP address doesn't show up on my home network. Any thoughts? Thanks.

 

[Phil]

Hi,
Have you run SADP, does the NVR show-up in SADP?

 

[Heliosgreen]

Yes, I have, but not, it does not show up in SADP.

 

[Magic919]

What are the signs of life? Do you have any LEDs or fan noise?

 

[Heliosgreen]

What are the signs of life? Do you have any LEDs or fan noise?

I hear the fan, and I see the power light in the front. Before I deleted the NVR from the mobile app, it used to show that it was online.

 

[Phil]

You definitely have a network cable from the LAN port of your NVR to your home network router?

 

[Magic919]

Can you take the lid back off and check inside. I presume it’ll have the usual cables and plugs, maybe some ribbon cables. Make sure nothing has come adrift and that power is getting to the components. Might be worth temporarily disconnecting the HD, just as a troubleshooting measure.