Hik-Connect NVR+Hik-Connect alarm notifications no picture

[rich58]

Pls could someone point me in the right direction with notifications within the Hik-Connect (HC) app for NVRs?

When my 2CD-2142FWD is connected directly to HC, a motion alarm will include a picture taken at the event.

But when the same camera is connected via my NVR, the HC will only show a bell symbol on the triggering of an alarm event?

Is there anyway to have alarm events from the NVR to include a picture, as is normal when a cam is connected directly?

Cheers
Richard

 

[Phil]

Does this thread help?
https://forum.use-ip.co.uk/threads/...notifications-hikvision-ds-7716n-e4-16p.1047/

 

[lvlatty]

This was working perfectly for me for months, today all of a sudden instead of the image on the message screen for the alarms in Hik-Connect app (when a intrusion is detected) now I'm just getting the icon of a bell. Had a look on the link below and that doesn't help me.... I rebooted the NVR and the first alarm correctly showed the image of the alarm then back to the bell icon for the subsequent one.

 

[lvlatty]

Its actually missing sections of the recording - in fact everytime there is an intrusion alert, when going back into the playback function on the web client its deletes approx 2 mins of the recording and just jumps from start of intrusion to the end of the intrusion with nothing in between.

 

[Jackr1]

This is the problem i am having. Did you find a fix? Thanks