slaterweezer
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Hi All,
I am a small business owner.
I installed a DS-7608NI-E2 / 8P/A with 3 hikvision cameras about 6 weeks ago.
All cameras are POE, all domes. Everything works perfectly. I'm new to CCTV but have a decent grasp of electronics and networking.
I run the NVR at my workplace and have been logging in from a local mac and 2 different remote macs, All using IVMS4200 V1.02.04.1 client software.
Following installation of IVMS 4200 on three different macs, I booted the software first time and the setup wizard offered me the option to add a device. I tick the Hik-Connect button, log into my Hik-Connect account, it would seemingly accept the login and then I'd insert my device Id (9 digit number) and my admin name and password for the NVR itself.
The cameras would appear and I'd add them to a group and voila. All working.
Several times the software has crashed out on me and claiming it had "logged out" and I couldn't figure out how to log in again in so I'd delete and reinstall the IVMS application itself... Its so quick and easy to do that.
Then, over the weekend (or maybe friday) my laptop just wouldn't log in from home. When I arrived at work, my work computer wouldn't either.
I deleted IVMS4200 client from my macs in both locations and reinstalled but during setup, once I try to add the Hik-connect app, I get the error "Importing Failed. Connection Failed: Device offline or connection timeout." and whilst it adds the nickname, no details, no3 the three cameras are visible below in the list.
Heres the thing. Everything is connected right and as it has been. nothing has changed physically to the best of my knowledge.
The Hik-Connect app still works on my IOS device both on the local network but also when I'm home.
I can go to hik-connect.com and log in and see my device and am shown the public Ip currently allocated to my workplace, I can click through and login to the NVR and it sees it, lets me in and I can seemingly change settings.
My Virgin Media Business account has a Dynamic IP, but I gather Hik-COnnect keeps track of this so this shouldn't be a problem.
Within my network, the NVR has a fixed IP and is reserved on the router.
The NVR is connected directly to a port on my Virgin Business Router.
I had previously set up forwarding on my router for 80, 8000 and 10554 (after following some online guide) and under this setup it was working for remote login till things went wrong last week.
I have since added port 554 today to try to make this work as another guide mentioned that.
Nothing to the best of my knowledge has changed on the NVR itself, the router or anything else in the setup so I am baffled.
The implication is that something between the IVMS client on my mac and it's login to the Hik-connect platform has changed that is preventing traffic between. I would expect that if there was a problem between hik-connect and my NVR, I wouldn't not be able to log in to the NVR using a browser through the Hik-connect login?
Can anyone advise whether this is a known issue, whether there is something I could have done, or something could have happened (unlikely) of it's own accord, or perhaps whether Hikvision have changed something at their end.
Many thanks in advance for any advice that can be offered.
Richard
Edit:
I have just setup Ivms again on the mac, but this time I have not selected Hik-Connect and logged in, instead just putting in the current public IP I have been allocated. This let me add the cameras and worked fine. It feels like the issue is between IVMS4200 and Hik-Connect. Can anyone suggest what is going on.
cheers
R
I am a small business owner.
I installed a DS-7608NI-E2 / 8P/A with 3 hikvision cameras about 6 weeks ago.
All cameras are POE, all domes. Everything works perfectly. I'm new to CCTV but have a decent grasp of electronics and networking.
I run the NVR at my workplace and have been logging in from a local mac and 2 different remote macs, All using IVMS4200 V1.02.04.1 client software.
Following installation of IVMS 4200 on three different macs, I booted the software first time and the setup wizard offered me the option to add a device. I tick the Hik-Connect button, log into my Hik-Connect account, it would seemingly accept the login and then I'd insert my device Id (9 digit number) and my admin name and password for the NVR itself.
The cameras would appear and I'd add them to a group and voila. All working.
Several times the software has crashed out on me and claiming it had "logged out" and I couldn't figure out how to log in again in so I'd delete and reinstall the IVMS application itself... Its so quick and easy to do that.
Then, over the weekend (or maybe friday) my laptop just wouldn't log in from home. When I arrived at work, my work computer wouldn't either.
I deleted IVMS4200 client from my macs in both locations and reinstalled but during setup, once I try to add the Hik-connect app, I get the error "Importing Failed. Connection Failed: Device offline or connection timeout." and whilst it adds the nickname, no details, no3 the three cameras are visible below in the list.
Heres the thing. Everything is connected right and as it has been. nothing has changed physically to the best of my knowledge.
The Hik-Connect app still works on my IOS device both on the local network but also when I'm home.
I can go to hik-connect.com and log in and see my device and am shown the public Ip currently allocated to my workplace, I can click through and login to the NVR and it sees it, lets me in and I can seemingly change settings.
My Virgin Media Business account has a Dynamic IP, but I gather Hik-COnnect keeps track of this so this shouldn't be a problem.
Within my network, the NVR has a fixed IP and is reserved on the router.
The NVR is connected directly to a port on my Virgin Business Router.
I had previously set up forwarding on my router for 80, 8000 and 10554 (after following some online guide) and under this setup it was working for remote login till things went wrong last week.
I have since added port 554 today to try to make this work as another guide mentioned that.
Nothing to the best of my knowledge has changed on the NVR itself, the router or anything else in the setup so I am baffled.
The implication is that something between the IVMS client on my mac and it's login to the Hik-connect platform has changed that is preventing traffic between. I would expect that if there was a problem between hik-connect and my NVR, I wouldn't not be able to log in to the NVR using a browser through the Hik-connect login?
Can anyone advise whether this is a known issue, whether there is something I could have done, or something could have happened (unlikely) of it's own accord, or perhaps whether Hikvision have changed something at their end.
Many thanks in advance for any advice that can be offered.
Richard
Edit:
I have just setup Ivms again on the mac, but this time I have not selected Hik-Connect and logged in, instead just putting in the current public IP I have been allocated. This let me add the cameras and worked fine. It feels like the issue is between IVMS4200 and Hik-Connect. Can anyone suggest what is going on.
cheers
R
Last edited:
