iVMS-4500 connected to nvr but live view gets connection failed error

[Cuillich]

Hi all, hopefully someone can point me in the right direction. The HiLook NVR-104MH-C/4P device is joined to my LAN via cat5 to Sitecom switch then to to Linksys WRT1900 ACS. I have installed the iVMS app and added the NVR as a device but when I click Live Camera I get a connection failed error.

Any thoughts would be brilliant

 

[Phil]

Any reason for using the iVMS-4500 App instead of Hik-Connect?
We would normally recommend the Hik-Connect App, and if you were using that I would ask you to login at www.hik-connect.com and check that the portal confirms that your NVR is online.
The Hik-Connect App and portal solution does not require any DDNS nor port forwarding setup.

 

[Cuillich]

Hi Phil, thanks for this But still no luck. I tried the HikConnect App in the first place and messed up and read online that iVMS-4500 was better anyway so I tried that, another mess up!! I have now tried to follow your suggestion having uninstalled and reinstalled the app and told the app to close the account BUT I keep getting the message that this phone number is attached to another account when I try to register. I then tried to do it manually not by scanning QR code - same result.......Hellllpppppp, please

 

[Phil]

Can you 'unbind' the NVR from the other account?

How-to: - How to Unbind a Hikvision Device using SADP on a PC

Unbinding a Hikvision device is not something that is required all that often, in most cases you can do the unbind from within the app. There are though some rare cases when the user does not have access to the Hik-connect account that the device is bound to, for example, if you have purchased a...

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