Hixvision DS-7608N-E2/8P reboots

[Brian G]

I have had this recorder for 2 years,in the last 12 months it has been rebooting of it's own accord about once a month,any help to solve this problem? software is V3.3.2.Build 150522

 

[Phil]

Step 1 would be to bring it up to the latest firmware version and see if that improves things:
DOWNLOAD PORTAL

 

[Brian G]

Step 1 would be to bring it up to the latest firmware version and see if that improves things:
DOWNLOAD PORTAL

I bought it in the UK(English) is there a particular one I should download?

 

[Phil]

You need the download with _EN_ in the middle for English.
The file marked _ML_ is Multi-Language

 

[Brian G]

You need the download with _EN_ in the middle for English.
The file marked _ML_ is Multi-Language

You need the download with _EN_ in the middle for English.
The file marked _ML_ is Multi-Language

Thanks Phil,I shall try it.

 

[Brian G]

Hi Phil,

I tried to upgrade using the following version:

NVR_K41_BL_EN_STD_V3.4.95_170626.zip

The upgrade completed normally and rebooted. It is now stuck in a boot loop, with a constant steady beeping.

Do you have any ideas how I can fix this?

 

[Phil]

Sorry, no. I don't know why you've encountered a boot loop.
Perhaps yours is not actually a UK version?
Check with your supplier in the first instance, and if they can't help contact HikVision UK.

 

[Brian G]

Sorry, no. I don't know why you've encountered a boot loop.
Perhaps yours is not actually a UK version?
Check with your supplier in the first instance, and if they can't help contact HikVision UK.

Hi Phil,
Thanks for your reply.
I am in contact with the supplier and waiting for an answer.In the meantime could you please give me some instructions on how to recover from the boot loop once I get the correct firmware?

 

[Phil]

Sorry, I've never actually had to deal with a boot loop on any HikVision device.
I'd have to contact HikVision, and probably return the device to them.